Coordinator: Operations & Community

The Accelerating Asia Ventures operations team are the machines behind the engine. They make stuff happen and nobody knows how. Ok, we do know how. But we realize it’s often an underappreciated combination of skill sets so we have a BIG appreciation for our operations team at Accelerating Asia Ventures and all of the work that they do.

An Operations & Community Coordinator is part ops ninja, event-wizard and always at the center of our community. You have an appreciation for the finer details of what makes a good event or project work and are a natural community builder; basically, you know how to throw the party of the year AND are the host/hostess with the most/mostest.

As our Operations and Community Coordinator, you’ll be at the heart of our accelerator, helping to drive the success of our portfolio companies and keep our key community stakeholders of entrepreneurs, investors, mentors, and partners up to date, engaged and active in our work. You’ll coordinate events, manage our flagship accelerator program logistics, and be the go-to person for all things community in a high-energy environment where no two days are the same.

This is an entry-mid level position Accelerating Asia Ventures and will report directly to the Operations Manager.

Note: This role is open to remote candidates and travel regionally will be required as part of the role.

What are the responsibilities?
This is a multifaceted role and we’re looking for someone who has the following skill sets that they can back up with real-world experience:

Flagship Accelerator Program Coordination

Assist the Operations Manager in planning and scheduling events, workshops, and mentorship sessions for our startup programs

Coordinate logistics, including venue arrangements, catering, travel, and accommodations for participants and guests.

Support the team in onboarding new startups and ensure participants are well-informed of program timelines, resources, and requirements.

Administrative Support

Maintain accurate records of program activities, meetings, and progress reports for internal and external stakeholders.

Support the management/ administration of program-related documentation, including agreements, compliance paperwork, and participant records.

Monitor and respond to communications from startups, mentors, and partners, ensuring inquiries are addressed promptly.

Financial and Reporting Management

Track expenses, assist in budget management, and process invoices and reimbursements.

Prepare and distribute regular program updates and reports for team meetings and stakeholder briefings.

Support in generating data for end-of-program analysis, including metrics on startup progress, mentor engagement, and program impact.

Stakeholder Relations

Liaise with mentors, investors, and other program partners to ensure their needs are met and coordinate their involvement our activities and events.

Support the team in preparing presentations, briefs, and program materials for stakeholder meetings.

Continuous Improvement

Gather feedback from startups and mentors to identify areas of improvement and implement best practices in program delivery.

Assist in refining program processes and materials to enhance participant experience and program efficiency.

Why you wouldn’t take this job
We’ll be honest, this isn’t the job for everyone. So we’ll be upfront about some potential reasons why you might not be a good fit:

We’re a small team. This means that everyone needs to roll up their sleeves and get things done.

The working hours. Events happen throughout the week which means working hours aren’t standard. While we try to organize most of our events from Mon-Thurs, ending at 8pm, sometimes this is hard to do

You’re not a natural people-person. This role is ALL about people. So if you get drained quickly from being around people, this is going to be a hard job for you.

You’re uncomfortable operating in vague situations. This role turns ideas into action so we’re looking for someone who can ask the right questions and make hard decisions.

Skill Sets that would be help you in your role
Excel, Notion, ActiveCampaign and Zapier are your best friends and you love digital tools to make your life easier. We’re all about using software and automations so we can focus on the important stuff.

An ability to communicate well and effectively with team members and stakeholders is a must. You have a lot of different people that you need to work with and keep up to date so things run smoothly

The role supports the execution of all aspects of the programs that Accelerating Asia runs for startups. This means ensuring that timelines across programs are running smoothly, that all stakeholders are adequately informed, budgets stay on track and that all potential scenarios and contingencies are planned for. Your ability to multitask and effectively prioritize the different programs and responsibilities you are responsible for will be a massive advantage.

The best way to engage our community around the region is through events. We run virtual, in-person and hybrid events for all of our programs. They can be intimate sessions with a small group, retreats with founders in our portfolio, or demo days with hundreds of attendees. Accelerating Asia’s “secret sauce” is being able to create opportunities for our community to engage with each other through events so that magic can happen. Past experience with event planning and logistics management is therefore a highly important skillset for this role.

Community is at the heart of what we do at Accelerating Asia. Our startups would not be able to succeed without the support of mentors, investors, ecosystem partners and more. All of our activities with our programs touch our community in some way and so you need to be a natural networker, a comfortable presenter and someone who likes to bring people together.

Experience or ability to demonstrate a strong interest in developing a career in a startup accelerator or venture capital environment.

What you bring to the table
High attention to detail and excellent organizational skills

You’re a problem-solver and are comfortable working without much guidance and in an environment that can seem vague at times

You’re able to develop strong relationships with the people that will make your job easier (think: accountants, lawyers, f&b vendors)

Written and verbal communication skills (by the way, one of our values is being upfront and honest)

Comfortable working in a startup environment (we move FAST)

You embrace digital tools and automate processes like you’re equal parts investor and creative

Previous experience in a similar role or at a startup is a bonus

You will be directly contributing to the following company KPIs
Startup success: that the startups in Accelerating Asia’s portfolio are engaged in a high quality accelerator program and that they are best supported by the team to drive long-term returns to the Fund

Fund success: supporting the fundraising efforts of Accelerating Asia’s investor relations team through events and activities that attract values-aligned investors to our venture capital fund

Operational excellence: a strong cadence for maintaining and creating efficiencies in operational processes, streamlining organization-wide costs, ensuring clear and consistent documentation of your work

How you will know you are an awesome fit for this role
Our team thinks your work is accurate, clear, and organized

Our team knows that we can rely on you - you are trustworthy, dependable, and can think out of the box to get things done

Our stakeholders (startups, mentors, investors and other partners) have an excellent experience interacting with you!

Find out more here: https://doc.clickup.com/9018523757/d/h/8crqg3d-2858/86aef3d4656ca46/8crqg3d-418