Client Success Specialist – Remote, Self-Starter, Tech-Savvy

Are you someone who thrives on taking ownership and ensuring no detail is missed? Do you see yourself as a problem-solver who doesn’t wait for instructions but comes with solutions? If you’re tech-savvy, empathetic, and motivated to deliver top-notch client experiences, this role is for you.

Who We Are
We are a US-based student loan consultancy committed to helping borrowers take control of their financial futures. We combine cutting-edge technology with personalized, compassionate guidance to offer real, actionable strategies. Our small, close-knit team works remotely, but we’re connected by a common mission: to blow our clients away with the service they receive.

The Role
We’re seeking a Client Success Specialist to take full ownership of client communication processes, ensuring that no message is overlooked, and that clients feel continuously supported. You'll be working with our team of three: the founder, another full-time client success team member, and a document/invoicing specialist. Your role will be to make sure that every client interaction is seamless, delivering exceptional service that builds trust and drives our mission forward.

What You’ll Own
- Client Communication: You’ll manage client emails and communication channels, ensuring every client feels heard and supported.
- Problem-Solving: Identify potential communication gaps before they become issues and bring solutions to the table.
- Process Improvement: Leverage your tech-savviness and creativity to enhance our workflows, using tools like ChatGPT and other LLMs.
- Client Satisfaction: You’ll be the reason clients trust us and recommend us to others. Your attention to detail and empathy will ensure clients have a positive experience, every time.

What You Bring
- Ownership Mentality: You see something that needs to be done, and you take it on. You’re not waiting for instructions—you’re making things happen.
- Tech-Savvy Problem Solver: You're comfortable using tools like ChatGPT and other LLMs to ensure no detail slips through the cracks. You find ways to make processes smoother and more efficient.
- Empathy and Initiative: You understand the emotional weight of student loan debt and can communicate with deep empathy. You take the initiative to ensure clients feel supported, even in tough situations.
- Adaptability: You thrive in a fast-paced, remote environment, and you’re always ready to adjust to new challenges and client needs.

Why You’ll Love It Here
- Impactful Work: You’ll have the autonomy to shape how we interact with clients, playing a key role in their journey to financial freedom.
- Collaborative Team: You’ll work closely with a small, dedicated team, where your ideas will be heard and valued.
- Freedom to Innovate: You’ll have the space to take ownership of processes and make them your own, with the support of a forward-thinking team.
- Mission-Driven: We’re here to help people, and every task you complete will directly contribute to making a difference.

Compensation and Hours
- Pay Rate: $7 to $10 USD per hour, based on experience.
- Full-time, 40 hours/week.
- Required overlap hours: At least 3 days per week with 8 to 10 AM EST availability.

How to Apply
If you’re ready to take full ownership of client success and bring your passion for problem-solving and communication to a team where you’ll make a real difference, we want to hear from you. Send us your resume and a short note about how you’ve used technology to improve client communication in the past.