Client Success Admin

PART TIME (40 hours/month) with option to go FULL TIME - FLUENT ENGLISH SPEAKER

Hours: Monday - Friday (9am EST - 10am EST & 5pm EST - 6pm EST)

Responsibilities

- [ ] Respond to all private slack channel messages SAME DAY - Have Slack cleared by EOD every day
- [ ] Check in with clients who haven’t scheduled one on one in a while to stay on track
- [ ] Schedule renewal calls at end of client timeline
- [ ] Get referrals from clients
- [ ] Direct questions to the proper coach by tagging coach
- [ ] Remind clients if they are behind and not on track within the first month of the program (based on Monday.com tracking board)
- [ ] Check clients Monday.com boards to make sure they’re on track
- [ ] Send calendar link for booking with CSMs