Billing Coordinator

We are seeking a detail-oriented and motivated Billing Coordinator to join our team at Home Instead, an independently owned and operated franchise. This individual will specialize in client billing, finalizing shifts, collections, and supporting administrative operations with professionalism and a commitment to our core values.
Key Responsibilities:
Billing and Client Accounts
• Finalize client shifts and billing daily across franchise locations in Louisiana (LA).
• Communicate billing errors and oversights promptly for correction.
• Maintain the accuracy of the Master Billing List for LA.
• Submit client invoices within established timelines for LA.
• Address client/family inquiries related to invoices, accounts, and long-term care policy benefits for LA.
• Review overtime reports and adjust pass-through rates manually.
• Perform bi-monthly reviews of Client Aging Reports and adhere to the collection process.
Administrative and Financial Operations
• Build advanced financial and operational reports using Microsoft Excel, including pivot tables.
• Perform monthly audits of insurance to ensure compliance with hour criteria and categorize by type and location.
• Track deactivated employees with insurance and forward information to the COBRA vendor.
• Perform any other functions deemed necessary to support operations.
Administrative Support
• Answer incoming calls knowledgeably and professionally, responding to questions from clients, families, and staff in a timely manner.
• Communicate concerns or problems with clients and Care Pros to the Director of Finance and Administration and other relevant team members.
Team Collaboration
• Demonstrate open and effective communication with owners, Chief Operating Officer, Departmental Directors, Regional Manager, Key Players, and Care Pros.
• Maintain regular attendance at the office to ensure job responsibilities are executed effectively.