Administrative and Customer Support Specialist (Remote)

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Join Innosearch AI
We’re redefining online shopping for blind and visually impaired users. Our AI-powered platform removes clutter, enhances screen reader compatibility, and makes shopping truly inclusive.

Role: Administrative & Customer Support Specialist (Remote)
We’re looking for a detail-oriented, empathetic, and proactive support specialist to help our users enjoy a seamless shopping experience.

Key Responsibilities

Customer Support

-Respond to emails within 2–4 hours
-Maintain 100% customer satisfaction
-Improve support documentation

Order Fulfillment & Operations

-Fulfill orders within 4 hours of assignment
-Track deliveries and resolve issues with retailers
-Ensure accuracy and resolve discrepancies

Who You Are
-Excellent communicator (written & verbal)
-Strong multitasker and problem-solver
-Passionate about accessibility and tech
-Familiar with Google Suite, Slack, e-commerce tools

Bonus Points:
-Experience in support/admin/e-commerce
-Familiarity with screen readers or assistive tech

Available during U.S. hours (preferred)

Why Join Us?
-Flexible, fully remote work
-Mission-driven team
-Hands-on experience at the intersection of AI, accessibility, and customer service

Please include your favorite tv show on the subject, with the following:
-Link to your Resume
-Provide a short audio introduction of yourself.

Include details about:
- Your hobbies and interests
-How you manage stress and maintain work-life balance

How to submit:
-Go to Upgrade to see actual info
-This helps us get to know you better beyond your resume!