Customer Service and E-commerce Manager (Shopify)

We're searching for a highly organized, tech-savvy, and culturally aware individual to
assist in personal and professional tasks. You'll be the backbone behind the scenes,
ensuring business's life runs smoothly!

Team’s Core Values:

- Partnership: We foster lasting relationships based on respect, while harnessing the collective expertise a n d diverse perspectives.
- Optimizing Excellence: We relentlessly pursue speed, quality, and efficiency, ensuring our solutions are both cost- effective and superior in performance.
- Work-Life Balance: We promote a supportive work environment that enables excellence while prioritizing personal well-being.
- Elevated Growth: Exceeding expectations with professionalism and detail while fostering a culture of continuous learning and curiosity for maximum benefit.
- Reliable Ownership: We act with unwavering integrity, ensuring honesty, confidentiality, and transparency, while taking full ownership of our actions.

Key Responsibilities:
- Track and monitor customer orders, ensuring timely and accurate deliveries.
- Proactively communicate with customers regarding order delays and other updates.
- Handle inbound customer emails, addressing inquiries, concerns, and requests in a timely manner.
- Manage and process product returns efficiently while maintaining accurate records.
- Oversee affiliate payouts, ensuring accuracy and timely processing.
- Maintain and update customer data within Zoho CRM.
- Work closely with the sales and accounting teams to ensure smooth order processing and customer service operations.
- Provide general administrative support as needed.

Qualifications:
- Previous experience in customer service, preferably in an eCommerce environment.
- Familiarity with Shopify and Zoho CRM is highly preferred.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively.
- A proactive approach to problem-solving and customer support.
- Ability to collaborate with cross-functional teams, including sales and accounting.
- Must be amenable to work night shifts
- Must be amenable to work with time trackers

Apply using this link and follow all necessary instructions: Upgrade to see actual info/appsS3qrPMEwfpxPy/shrl3XRLAdXtNBYbt

Post-Hiring Requirements:
1. Valid NBI Clearance.
2. Picture of ID.
3. Social & Professional Profiles: Please provide links to FB, OnlineJobs, and LinkedIn