Executive Assistant & Customer Support Manager (Full-Time | Remote)

Executive Assistant & Customer Support Manager (Full-Time | Remote)
Are you a proactive, detail-obsessed, high-performance Executive Assistant looking for a role that challenges you, excites you, and gives you room to grow?

Are you someone who thrives in fast-paced environments, loves supporting high-level CEOs, and takes pride in keeping things organized, streamlined, and running like clockwork?

If yes, keep reading.

I am the CEO of two successful holistic businesses, a homeschooling mother of four, and a visionary entrepreneur scaling to $10M+. I have ZERO time for micromanaging—I need a sharp, proactive, and highly skilled EA to own this role and anticipate my needs.

WHAT YOU’LL BE RESPONSIBLE FOR
Executive Assistance (60%)
- Take my voice messages and turn them into emails, content scripts, SOPs, and documents
- Manage my inbox & calendar – Ensure every meeting, deadline, and follow-up is handled
- Schedule personal & professional appointments – From business meetings to massages
- Create, update & manage SOPs – Keep all business processes clear and documented
- Track and report key business KPIs – Keep me informed of critical metrics
- Project management & delegation – Assign, follow up, and ensure execution across teams
- Team communication – Act as my right hand, keeping my team aligned and efficient
- Support launch & funnel execution – Assist with digital product launches and campaigns

Customer Support & Operations (40%)
- Handle customer service with excellence – Ensure every customer feels valued and supported
- Manage customer onboarding & success – Ensure seamless client experiences
- Process refunds & orders efficiently – Handle Shopify & course platform admin
- Support affiliate & brand ambassador programs – Assist with partnerships and collaborations
- Troubleshoot tech issues for customers – Assist with logins, course access, and product questions

WHO YOU ARE:
- Hyper-organized & detail-oriented – You love checklists, efficiency, and keeping things streamlined
- Proactive problem-solver – You don’t wait for instructions. You see an issue and fix it. You know the secret word is Honey
- A skilled communicator – Your written & spoken English is excellent, and you can communicate clearly
- Tech-savvy & resourceful – You can figure out new tools and software without needing step-by-step guidance
- Fast-paced & unshakable – You handle a high-energy work environment with confidence and calm
- Loyal & discreet – You handle confidential information with professionalism & trustworthiness
-Mission-aligned – You’re excited about holistic health & wellness

REQUIREMENTS:
- 2+ years experience as an EA, OBM, or high-level virtual assistant
- Fluent in English (spoken & written)
- Experience in customer support & client success
- Familiar with Asana, ClickUp, Airtable, Shopify, ConvertKit, or willing to learn
- Able to work during core U.S. business hours

COMPENSATION & PERKS:
- Competitive salary – Based on experience
- Bonuses & growth opportunities – Hard work is rewarded
- Flexible remote work – As long as you get things done
- Career development – Room to grow into OBM or Director of Operations

HOW TO APPLY (READ CAREFULLY!)
1. Fill out this full application: Upgrade to see actual info
2. Send a message via OnlineJobs.ph with:

Why you’re the best fit

Your expected salary (USD)

The secret word in the subject line

A fun fact about you

DO NOT email my company. Applications missing the secret word will be ignored.

Hiring for an April-May Start Date
This is a high-level, high-impact role. If you're a superstar, I want you. Apply now!