Full-Time Customer Service Representative (Remote)

Queens Party Hall is looking for a full-time remote Customer Service Representative to assist clients with inquiries, bookings, and event details. We need someone with a clear, friendly English-speaking voice and strong communication skills. Spanish-speaking ability is a plus but not required.

Responsibilities:
-Answer customer inquiries via phone, email, and chat in a professional and friendly manner
-Assist clients with event bookings, pricing inquiries, and venue availability
-Provide detailed information about packages, policies, and event planning options
-Follow up with potential customers to convert inquiries into confirmed bookings
-Maintain and update customer records using CRM tools
-Coordinate with the event team to ensure smooth communication between clients and staff
-Handle customer concerns and find quick, effective solutions
Qualifications:
-Fluent in spoken and written English with a clear and friendly voice
-Experience in customer service, sales, or call center roles (preferred)
-Strong communication and interpersonal skills
-Ability to multitask and manage multiple customer interactions
-Proficiency in email, chat support, and CRM tools
-Spanish-speaking is a plus but not required
-Must be available full-time and able to work in New York business hours (EST)
Why Join Us?
Competitive fixed salary with bonus and long term position
Long-term, stable position with room for growth
Work with a supportive and professional team in the event industry
Fully remote – work from home with a flexible environment
How to Apply:
If you’re passionate about customer service and want to be part of a growing team, we’d love to hear from you!

???? Apply now by sending your resume and a 1-2 minute video recording introducing yourself and answering these questions.
Do you have a fast and reliable internet connection?
1.Tell me about your work setup. Do you have the proper equipment to answer calls? Mic, Headset, Computer?
2.Is your work environment quiet and free from distractions and noise?
3.Are you familiar with using Google Calendar for scheduling appointments?
4. Are you familiar with using RingCentral for calls and messaging or had any other CRM experience?
5. Are you able to handle a high volume of calls and multitask efficiently?
6. Do you have WhatsApp? If yes, please provide your number.
7. What is your age? Are you currently employed? If yes, why are you planning to leave? If not, why did you leave your last job?
8. What are your Monthly pay expectations based on the work described?
9. How many hours are you available to work per week?
10. Add anything else we may need to know. Thank you.
-Adam