STR Virtual Assistant / Property Manager

About Us:
We are a growing short-term rental business seeking a proactive and detail-oriented Virtual Property Manager/Operations Manager to oversee operations and help streamline processes. Our properties are designed to provide exceptional guest experiences, and we rely on a reliable team to ensure our standards are consistently met.

Key Responsibilities:
Guest Communication:
o Respond promptly to guest inquiries, questions, and concerns through messaging platforms or email.
o Handle booking requests, provide information about the property, and address special guest needs.
Operations Coordination:
o Schedule and coordinate cleaning and maintenance teams to ensure properties are guest-ready.
o Monitor and restock supplies as needed.
o Solve last-minute operational issues efficiently to minimize disruptions.
Problem Solving:
o Anticipate potential issues and implement proactive solutions.
o Manage and resolve guest complaints or disputes with professionalism.
Efficiency and Optimization:
o Review current workflows and suggest improvements to increase efficiency.
o Develop strategies to improve guest satisfaction and streamline operations.
Business Development Support:
o During slower periods, research and identify new short-term rental opportunities.
o Assist in outreach to property owners or managers to secure new projects.
o Conduct market research to assess trends and competition.

Requirements:
• Proven experience in property management, operations, or as a virtual assistant (experience in short-term rentals is a plus).
• Strong organizational and multitasking skills.
• Excellent communication and problem-solving abilities.
• Ability to work independently and think proactively.
• Familiarity with property management software (e.g., Airbnb, VRBO, or similar platforms) is preferred.
• Availability to respond to time-sensitive issues, including weekends or evenings.

What We Offer:
• Flexible remote work.
• Opportunities to grow with the business.
• A collaborative and supportive work environment.
• Competitive pay based on experience.

How to Apply:
PLEASE SEND your resume and a brief explanation on why you are the ideal candidate for this role. ***Applications without these two will be disregarded***.