Operator Relations Analyst

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About Us:
With over 100 years of combined industry experience, the Community Minerals team specializes in the purchase of mineral or royalty rights all over the US. We have earned a stellar reputation with hundreds of satisfied customers and an “A” Rating with the Better Business Bureau. With our proven track record, we continue to serve mineral owners in several states with transparency, accountability, and a personalized experience to meet individual needs.

Job Summary:
As an Operator Relations Analyst, your primary responsibility is to initiate outbound calls to Operators with whom we have accounts. Your focus will be to ensure that the transfer of ownership is managed efficiently and in a timely manner. In this role, effective communication skills are essential, as you will serve as a representative of the company. Confidence in verbal communication is key to establishing and maintaining positive relationships with Operators.

Job Description:
- Initiate outbound calls to Operators to facilitate the smooth transfer of ownership.
- Ensure timely and accurate handling of ownership transfer processes.
- Serve as a representative of the company during communication with Operators.
- Maintain a high level of confidence and professionalism in verbal communication.
- Collaborate with internal teams to address any issues related to ownership transfers.
- Submit recorded documentation to the Operators and communicate effectively so interests enter into pay status expediently.
- Analyze revenue statements and determine if interests purchased are transferred.
- Identify gaps in the timeframe for pay status of interests and address with the Operators.

Qualifications:
Education:
High school diploma; some college coursework or a degree in business administration or other field is preferred.
Experience:
Previous experience in customer service, administration, or a related field is preferred.

Technical Skills:
Knowledge in Excel, Google Sheets, and Microsoft Office
Knowledge of PipeDrive or other CRM software

Soft Skills:
Excellent communication and problem solving skills with the ability to think strategically and develop effective solutions.
Ability to work with all levels of management.
Confidence in speaking and representing the company.
Detail-oriented with the ability to manage multiple tasks.
Must have strong follow-up skills.
Ability to build and maintain relationships
Ability to work independently and as part of a team
Ability to work under pressure

Others:
Willing to work in US Business Hours (CST)
Must have a stable Internet and Power Connection

Industry Knowledge:
Experience in mineral management or oil and gas industry is a plus but not required.

What's in it for You:
- Competitive Compensation: Earn $5 per hour, commensurate with your skills and experience.
- Work Your Way: Embrace the convenience of remote work from your chosen workspace.
- Health and Happiness: Comprehensive Health, Dental, and Life Insurance for you and your loved ones.
- Wellness Perks: We care about your work-life balance and offer health and wellness benefits.
- Success Incentives: Enjoy company bonuses and performance-driven rewards.
- Soar with Us: Opportunities for career growth and promotions await you.
- Positive Vibes Only: Experience a supportive and uplifting work culture.
- Annual Bonus: We value your dedication throughout the year, rewarding you with an annual performance bonus shared at the end of the year.
- Performance Raise: Your hard work doesn't go unnoticed. Be ready to seize opportunities for salary increase based on your outstanding performance.

System Requirements:
To ensure optimal performance and functionality while using different web and application tools, please make sure that your systeUpgrade to see actual infoets the following requirements:

Operating System:
- Windows: Windows 8.1 (64-bit) or higher
- macOS: macOS 10.13 (High Sierra) or higher

Processor:
- Intel: Skylake-class 6th Gen i3, i5, or i7 processor or higher
- AMD: Excavator-class (2015) processor or higher

Memory (RAM):
- A minimum of 8 GB of RAM is required.