(USA) Executive Assistant/AirBNB-Appartment Complex

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Executive Assistant – AirBnB Real Estate & Property Management Specialist
 
Our client is a USA based company and has over 100+ apartment complexes, both short and long term tenancy including AirBnB and is dedicated and committed to creating a luxurious experience and exceptional customer service for their guests. Which they believe creates a positive and seamless experience, ensuring that all their needs are met and their stay is comfortable and enjoyable resulting in return business.
 
Main Assignment Responsibilities Will Include (but not limited to and subject to change):
 
Administrative &  Executive Support:

Email Management: Manage the principal's email inbox effectively, responding promptly and professionally to client inquiries, partner communications, and internal requests.
Diary Management:  Efficiently manage the principal's calendar, prioritizing meetings, appointments, and important events.
Travel & Accommodation:  Arrange travel and accommodation for the principal, including booking flights, hotels, and transportation & personal errands like booking Drs appointments etc
Expense Management:  Process and track expenses for the principal, ensuring accurate and timely submission to the accountant.
SOP Development & Training:  Assist in the development and maintenance of standard operating procedures (SOPs) for various departments.  Collaborate on creating comprehensive training manuals for all positions within the company.
Personal Tasks:  Assist the principal with personal tasks as needed, ensuring efficiency and discretion.
 Property Management (70/100 Rentals):
Short & Long-Term Rentals: Assist with the day-to-day management of both short-term and long-term rentals, ensuring a smooth and positive experience for all tenants.
Communication:  Handle tenant inquiries, resolve issues, and maintain effective communication with tenants.
Property Maintenance:  Coordinate with maintenance personnel to address any necessary repairs or maintenance issues.
 Content & Research:
Article Research:  Assist with researching articles for publishing within specific niche markets (system already set up).
 General Administration:
Provide general administrative support to the principal, ensuring a well-organized and efficient work environment.
 Qualifications:
Excellent written and oral English communication skills.
A positive and upbeat personality with a strong focus on providing excellent customer service.
Strong organizational and time management skills, with a proven ability to prioritize tasks and meet deadlines.
Proficiency in using computer programs, including Microsoft Office Suite (Word, Excel, Outlook), and other relevant software.
A proactive and resourceful individual with a strong work ethic and a commitment to completing tasks efficiently.