Office Administrator

Nexia Health Care is a pioneering leader in Australian Health Care, delivering holistic care solutions for children and adolescents. We are one of the few organizations nationwide offering an innovative multidisciplinary model that integrates paediatricians, psychiatrists, and allied health professionals, ensuring seamless and continuous care for our young clients. At Nexia, we aim to create a community that supports children throughout their entire mental health journey, providing comprehensive services under one roof.

We are looking for a dedicated Customer Relationship Officer to join our team and support the smooth operation of our clinic while ensuring our clients and their families receive the highest level of care and customer service.

About the Role

As an Office Administrator at Nexia Health Care, you will play a key role in managing the daily administrative functions of the clinic and acting as the first point of contact for our clients. Your responsibilities will include:

Managing clinician schedules, appointments, and reminders
Overseeing the clinic’s administrative processes, including billing, insurance claims, and payments
Tend to emails and communications received through our clinical software
Collate and format clinical reports to be sent out to our customers following assessments
Maintaining accurate customer records in our CRM system
Coordinating meetings and facilitating effective communication between clinic staff, clients, and external stakeholders
Work collaboratively with clinical and specialist team
Upholding strict confidentiality and privacy standards in line with the Privacy Act
Supporting the clinic in compliance with healthcare regulations and participating in quality assurance initiatives.

Who We Are Looking For

We are seeking an enthusiastic individual with:

Proven experience in an administrative role, ideally within a healthcare or clinic setting
Compassion and empathy when working with children, adolescents, and their families
Strong organizational skills and the ability to meet deadlines in a fast-paced environment
Advanced proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with Google systems
Excellent communication skills, both verbal and written
Ability to work with autonomy and independence

APPLICATION REQUIREMENTS:
**please follow the steps properly or your application will be automatically declined**

To submit your application for the job, please complete all of the following steps and respond to the job add or send an email to mitchell@nexiahealthcare.com with the subject line "Office Administrator"

1. Please create a 2-3 minute audio recording or video of yourself looking at the camera, and explaining why you would be a good fit for this position and why you are the best candidate. Then send me a link to the audio or video.
2. Perform an Internet speed test at https://www.speedtest.net/ by clicking the “start” button in the middle of their homepage. After completion of the test, take a screenshot of your results and email me this picture in jpeg format.
3. Send me the link to your onlinejobs.ph profile along with your CV/Resume.

The application process is designed to ensure you follow directions and pay attention to detail.

Looking forward to meeting you!