(Excellent English Needed) Remote Operations Coordinator

We are hiring a remote operations coordinator! Apply by submitting BOTH a LINK to a RESUME and INTRODUCTION VIDEO via direct message to me on platform on OnlineJobs.ph.

Excellent English, verbal and written, is the most important thing with this position.

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We are a small pressure washing company based in the United States hiring an operations coordinator. The Operations Coordinator will manage daily administrative and operational tasks to ensure efficient workflow and exceptional customer service. This role involves handling communications, coordinating outreach efforts, and supporting the overall operations of the company.

Key Responsibilities:


Email Management: Monitor and respond to incoming emails promptly, ensuring effective communication with clients and team members.

Voicemail Handling: Regularly check and address voicemail messages, providing timely responses to client inquiries.

Inbound Call Management: Answer incoming calls professionally, addressing client questions and scheduling services as needed.

Commercial Property Outreach: Initiate contact with potential commercial clients to promote services and establish new business relationships.

Outbound Calls for Feedback and Upselling: Conduct follow-up calls to clients to gather feedback on services provided and offer additional or upgraded services.

Qualifications:

Proven experience in an administrative or operations role, preferably within the cleaning or service industry.

Excellent verbal and written communication skills.

Strong organizational abilities with attention to detail.

Proficiency in Microsoft Office Suite and experience with CRM systems.

Ability to multitask and manage time effectively in a fast-paced environment.

Customer-focused mindset with the ability to build and maintain client relationships.

Preferred Qualifications:

Experience in sales or client outreach.

Familiarity with the pressure washing or window cleaning industry.

Working Conditions:

Full-time position with standard office hours; occasional evenings or weekends may be required based on business needs.

Primarily office-based with some local travel for client meetings or site visits.