Operations Manager – Full-Time, Remote

**Pay close attention! We only consider applications submitted properly.**

About Us
We are a suite of three mental health clinics committed to transforming lives through accessible, evidence-based mental health services. As we grow, we’re looking for a motivated and experienced Operations Manager to oversee all areas of our companies, including administrative staff, therapists, supervisors, students, marketing, and more. This role is critical in ensuring smooth daily operations, fostering collaboration across departments, and driving innovation and efficiency.

Job Description
The Operations Manager will oversee and coordinate all operational aspects of our clinics to ensure optimal performance and exceptional service delivery. This includes supervising staff, managing projects, implementing systems, and maintaining a high standard of service across all areas. The successful candidate will bring strong leadership skills, strategic thinking, and a proactive, solution-oriented mindset to the role.

Key Responsibilities
Oversee all clinic operations, including staff, admin, therapists, supervisors, and students.
Develop and implement efficient processes to ensure seamless service delivery.
Supervise administrative staff, ensuring tasks are completed on time and to standard.
Manage and support therapists and supervisors, fostering a positive and productive work environment.
Ensure compliance with organizational policies, procedures, and metrics.
Collaborate with department leads to set and achieve goals aligned with company objectives.
Handle escalations from staff or clients professionally and effectively.
Drive innovation by identifying opportunities to improve efficiency and client satisfaction.
Lead onboarding, training, and professional development initiatives.
Oversee scheduling, resource allocation, and team productivity.
Monitor and analyze performance metrics to ensure continuous improvement.

Required Skills and Qualifications
Proven experience in operations management, preferably in the mental health or healthcare sector.
Strong leadership skills with experience managing remote teams.
Excellent organizational and time-management skills.
Ability to prioritize and manage multiple tasks simultaneously.
Exceptional communication skills, both written and verbal.
Proficiency in CRM tools (e.g., Go High Level), Google Workspace, and project management software.
Strong problem-solving and decision-making skills.
A flexible and adaptable mindset, able to thrive in a dynamic environment.
Familiarity with metrics-driven management and performance analysis.

Work Hours
This role requires availability to oversee team operations during standard working hours, with flexibility to address urgent needs as they arise. This position requires 45 hours per week minimum, depending on the projects and urgency of the team.

Benefits
Fully remote position with flexible hours.
Competitive pay based on experience.
Opportunities for professional development and growth.
Supportive and collaborative team environment.

Application Instructions
Pay close attention! We only consider applications submitted properly.

To apply, submit an AUDIO APPLICATION answering the questions below. Upload your file to Google Drive and include the link in your application. Applications without an audio file will not be reviewed.

Audio Application Questions
1.Can you describe your experience managing operations for a complex organization?
2. How do you prioritize tasks and ensure all departments stay on track?
3. Share an example of a time when you implemented a system or process that improved efficiency. What was the result?
4. How do you handle escalations from staff or clients? Provide an example of a challenging situation you successfully resolved.
5. What tools or systems do you use to track team performance and identify areas for improvement?
6. How do you ensure clear communication across all departments and with upper management?
7. Describe your approach to onboarding and training staff, particularly in a remote setting.
8. How do you maintain productivity and morale during periods of high stress or significant change?
9. What strategies do you use to identify and address underperformance within your team?
10. Why are you interested in this Operations Manager role, and what unique value do you bring to our organization?
11. Describe your experience within the mental health or health field. If none, please describe what you believe is needed to be successful in this role.