VA - Debt Collection Specialist

We are a results-driven company committed to delivering exceptional financial solutions. Our team specializes in helping businesses manage their accounts, recover outstanding debts, and maintain strong financial health through ethical and professional practices. By leveraging technology, data-driven strategies, and industry expertise, we ensure efficient and effective recovery processes while fostering positive relationships with clients and their customers. Our mission is to provide reliable, compliant, and customer-focused financial services that help businesses thrive.

**Key Responsibilities:**

- **Account Management:** Oversee and manage a portfolio of delinquent B2B accounts, ensuring timely and effective collection of outstanding debts.
- **Client Interaction:** Establish and maintain professional relationships with clients to facilitate payment resolutions and negotiate payment plans when necessary.
- **Strategy Development:** Develop and implement collection strategies tailored to individual accounts, utilizing data-driven insights to optimize recovery rates.
- **Compliance:** Ensure all collection activities adhere to relevant laws, regulations, and company policies, maintaining the highest standards of professionalism and ethics.
- **Team Leadership:** Provide guidance and mentorship to junior collectors, fostering a collaborative and high-performance work environment.
- **Reporting:** Prepare regular reports on collection activities, account statuses, and recovery outcomes for management review.
- **Continuous Improvement:** Stay informed about industry trends, best practices, and regulatory changes to continuously improve collection processes and strategies.

**Qualifications:**

- **Experience:** Minimum of 3 years of experience in debt collection, with a focus on B2B accounts; prior experience in a senior or supervisory role is preferred.
- **Knowledge:** In-depth understanding of collection laws, regulations, and best practices, particularly in the B2B sector.
- **Communication Skills:** Excellent verbal and written communication skills, with the ability to negotiate effectively and handle sensitive situations with tact.
- **Analytical Skills:** Strong analytical abilities to assess account information, identify issues, and develop effective collection strategies.
- **Technology Proficiency:** Proficient in using collection software, CRM systems, and standard office applications; experience with AI-powered collection tools is a plus.
- **Education:** A bachelor's degree in finance, business administration, or a related field is preferred but not required.

**Why Join Us?**

- **Innovative Environment:** Be part of a company that embraces technology and innovative approaches to debt collection.
- **Professional Growth:** Opportunities for career advancement and professional development within a growing organization.
- **Collaborative Culture:** Work in a supportive and team-oriented environment that values respect and integrity.
- **Competitive Compensation:** We offer a competitive salary and benefits package commensurate with experience.

**How to Apply**

1. Record a 1–2 minute Loom video introducing yourself and explaining your relevant experience
2. Attach your resume
3. Submit your portfolio (if applicable).