Executive Assistance

We specialised gardening service founded in 2020, designed to provide quality care for clients who are elderly, widowed, or vulnerable. The business was established to address a gap in the market, offering reliable and high-quality gardening services tailored to the needs of those who require extra care. The organisation prides itself on its attention to detail, reliability, and commitment to making clients feel safe and supported. Its mission also includes empowering women to re-enter the workforce by offering meaningful employment opportunities.

Job Overview:
- Position Title: Executive Assistant
- Experience Needed: 3-5 years of relevant experience
- Work Hours: Part-time, 20 hours per week (Australian Timezone)
- Start Date: February 3, 2025
- Work Arrangement: Remote work (from anywhere in the Philippines)

Role Overview:
The Executive Assistant will play a key role in providing administrative and client-facing support to the Director. The role requires a compassionate, organised, and patient individual to manage appointment reminders, client communications, and scheduling tasks. This position will also involve liaising with clients to address inquiries and assess job requirements. Over time, the role will expand to include follow-up calls and ongoing client relationship management. The ideal candidate will be proactive, adaptable, and well-spoken, with a strong focus on providing excellent customer service to elderly clients.

Job Responsibilities:
- Text clients to remind them of upcoming appointments.
- Call clients to notify them of any scheduling changes.
- Assist the Director with scheduling tasks and calendar management.
- Over time, make follow-up calls to existing clients to ensure satisfaction.
- Contact new clients to discuss and determine their job requirements.
- Handle client inquiries via phone and email, providing clear and professional communication.
- Demonstrate patience and empathy when communicating with elderly clients, who may be difficult at times.
- Display the ability to think on your feet and adapt to changing situations.
- Ensure all client communications reflect the company's values of care and safety.

Tools and Software Proficiency
- ConnectTeam (app for managing client details)
- Contacts+ (client management app)
- Xero (payroll and accounting software)

Qualifications:
- 3 to 5 years of experience in an administrative or customer service role, preferably in a similar environment.