Customer Service Agent

Sprouht is dedicated to providing tools that empower individuals to lead more fulfilling lives. Our products, such as the Goal Setting Journal and Daily Improvement Journal, are designed to help users achieve their personal and professional goals. We are seeking a dedicated Customer Service Agent to join our team and support our growing community.

Job Description:
We are looking for a highly motivated and responsible Customer Service Agent with excellent English skills (C1 level minimum) to manage email and live chat communications. The ideal candidate will be punctual, dependable, and committed to delivering exceptional customer support.

Key Responsibilities:
• Respond promptly and professionally to customer inquiries via email and live chat.
• Provide accurate information about our products and services.
• Resolve customer issues efficiently, ensuring high levels of customer satisfaction.
• Identify and report common customer pain points to help improve our offerings.
• Maintain a positive and empathetic attitude toward customers at all times.
• Meet personal and team performance goals related to customer service.

Qualifications:
• Proficiency in English at a C1 level or higher.
• Excellent written communication skills.
• Prior experience in customer service, particularly in email and live chat support.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively.
• Reliable internet connection and a suitable remote work environment.

Preferred Qualifications:
• Familiarity with our products, such as the Goal Setting Journal and Daily Improvement Journal.
• Experience with customer service software and tools.

Benefits:
• Flexible working hours.
• Opportunity to work with a passionate team dedicated to making a positive impact.
• Access to our range of personal development products.