Client Success Manager

We are seeking a highly organized and proactive Client Success Manager to support our team by managing tasks, ensuring smooth workflows, and enhancing communication across projects. This role requires attention to detail, excellent communication skills, and the ability to handle multiple priorities effectively.

Key Responsibilities:

- Task Management and Follow-Up
- Monitor and follow up on tasks assigned to team members, ensuring deadlines are met and overdue items are addressed.
- Meeting Support and Documentation
- Attend meetings and prepare detailed recaps.
- Landing Page Creation using Instapage (no experience needed - training will be provided)
- Provide coverage when key team members from the Account Management are on leave.
- Recap updates and progress for team members upon their return.
- Assist in the preparation of e-newsletters, ensuring accuracy and alignment with company messaging.
- Check with team members for updates prior to Internal Client Success Meetings, ensuring all necessary information is gathered and organized.
- Verify that teams are on track to complete performance reports at the beginning of each month.
- Review performance reports for consistency, spelling errors, structural coherence, and formatting (e.g., fonts, layouts).
- Edit and rephrase reports when needed to improve clarity, grammar, and professionalism.

Requirements:

- Exceptional organizational and time management skills.
- Strong written and verbal communication abilities.
- High attention to detail, with a focus on quality and consistency.
- Proficiency in tools such as Basecamp, Instapage, and reporting platforms.
- Ability to work collaboratively across teams and manage multiple tasks simultaneously.
- Familiarity with client success processes and reporting standards is a plus.
- English proficiency (writing, speaking)


If you are detail-oriented, proactive, and enjoy supporting teams to achieve success, we would love to hear from you!