Ecommerce Customer Support Agent Needed

About Us:
We are a dynamic organization managing multiple successful e-commerce stores, committed to delivering exceptional products and services to our customers. Beyond business success, we believe in creating a positive and empowering work environment for our team members. Our mission is to provide opportunities for personal and professional growth, helping our employees achieve their desired income and career goals. Join us and become part of a supportive team where your contributions are valued and rewarded.

Responsibilities:

- Monitor and respond to emails, moderate comments, and direct messages daily.
- Process and track refunds, documenting reasons, and provide weekly reports.
- Maintain high customer satisfaction through prompt and professional communication.

Requirements:

- Proven experience in customer support, preferably in e-commerce.
- Proficiency with different support platforms and basic reporting tools.
- Excellent written English communication skills.
- Ability to work independently and manage time effectively.

Preferred Qualifications:

Experience issuing refunds and generating reports.
Familiarity with Shopify.

What We’re Looking For:

- A willingness to learn and continuously improve skills.
- The ability to adapt quickly to new tools, processes, and challenges.
- A proactive attitude with strong problem-solving skills.
- A team player who values collaboration and mutual growth.

PLEASE SOLVE THIS MATH EQUATION AND PUT IT IN THE HEADER IF YOUR APPLICATION. IF YOU DO NOT, I WILL NOT LOOK AT YOUR APPLICATION. 2 + 11 = ?