Customer Support / Virtual Assistant For Growing Wedding Beauty Co.

ABOUT

This non-graveyard Customer Support / Virtual Assistant position is with a successful and established company in the US, with a premier brand and a long-standing reputation for excellence in our industry (18+ years).

We are seeking a female customer support representative who is exceptionally detail-oriented, hard-working, organized, and proactive to join our high-growth expansion. This role offers significant growth opportunities, including the potential to become an operational partner with substantial profit-sharing bonuses, in addition to high monthly compensation and reimbursement for health benefits. You must be meticulous, a self-starter, tech-savvy, honest, and reliable. This position demands full dedication, with availability for after-hours work when necessary. You must also have a can-do attitude and a desire for long-term growth.


REQUIREMENTS – Read carefully

3+ years of full-time experience as a Customer Support agent (ideally in a fast-paced environment)
2+ years of Virtual Assistant
Availability from 6 am to 4 pm PH time (minimum). Also, available outside of working hours when necessary
Appointment setting skills
Exceptional communication skills with an emphasis on customer support
Fluent in spoken and written English with excellent phone and email communication skills
Excellent problem-solving skills
Organized and meticulous attention to detail
A self-starter, able to follow simple instructions and adapt new tools
Proficiency with Google Calendar, Docs, Sheets, Zoom, ClickUp, CRM, etc
2 most recent professional references and 2 personal references
High regard for integrity, excellence, dedication, continuous learning


BENEFITS

World-class happiness & wellness membership
Healthy and caring work environment for you to thrive
Opportunity to advance into an operational partner
Top compensation: base salary + monthly performance bonus + annual bonus
Paid Philippines holidays
Health benefits reimbursement
13th month bonus


KEY RESPONSIBILITIES

1. Customer Support:
• Serve as a main point of contact for client communications, responding to inquiries via emails, texts and/or calls as needed within 24 hours, delivering the BEST client experience. Uphold inbox ZERO daily.
• Appointment setting.
• Create invoices and proposals, managing bookings and payments. Apply appropriate workflow(s)
• Create personalized documents and tailor schedules for projects.
• Anticipating client needs and proactively reaching out when any milestones are coming due.
• Utilize HoneyBook (CRM), Google Calendar, Google Slides, Google Voice with a high level of proficiency to manage project timelines and tasks, ensuring all relevant information is seamlessly integrated in HoneyBook and Asana.
• Monitor urgent matters, be it email or text, at all times

2. Organizational Support:
• Provide comprehensive support to the CEO and team. Handle day-to-day administrative tasks.
• Manage calendars, schedule meetings, and allocate time for various appointments.
• Organize files and documents for easy access and efficiency.
• Monitor and manage project tasks, ensuring accuracy and timely execution.
• Oversee attendance and issue monthly and quarterly rewards.
• Utilize ClickUp to prioritize tasks and manage project deadlines strategically.

3. Sales & Marketing:
• Track leads in systems, maintain appropriate project stages and manage detailed checklists tailored to each project stage.
• Ensure all inquiries are responded to in a timely manner, taking charge of lead follow-up and turning leads into sales.
• Develop and manage automation to boost sales, making necessary changes to increase effectiveness.
• Design promotional newsletter, copywriting, and tracking metrics to advance campaign effectiveness.
• Handle birthday cards, research and purchase gifts for special occasions.
• Utilize platforms such as Flodesk, Paperless Post, Amazon, William Sonoma, etc.

4. Vendor Support:
• Act as a liaison, to facilitate efficient communication with vendors, answering inquiries and assisting with needs, demonstrating exceptional judgment in problem-solving to deliver the best vendor experience
• Manage referral partner bonus points with 100?curacy, issue rewards as needed.
• Create and update a partner's personal reward portal with accurate points monthly.
• Ensure vendor’s personal and professional information is up to date.

5. Project Management:
• Play a central role in project management, ensuring that every client's journey through our service process is meticulously planned and monitored. This involves a detailed understanding of each project's status and the ability to adapt workflows as necessary.
• Coordinate effectively with referral partners and vendors to ensure a seamless integration of services, which requires excellent communication skills and the ability to build rapport and nurture relationships proactively.

6. Professional Development:
• Engage in self-directed learning and proactively participate in training to embody insights of the wedding and the beauty industry.
• Acquire knowledge and required skills as an excellent executive assistant, including familiarity with industry standards and processes.

7. Website/Platform Maintenance:
• Update web pages as needed
• Add new albums to the website, showcasing the latest work
• Manage company profiles on third-party platforms, generating positive reviews


We seek individuals who aren't just seeking a job but a once-in-a-lifetime opportunity to evolve into a valued partner within our team. If you meet these high qualifications, start your application: form.typeform.com/to/DIc7hAz7
Type "OJ" after your full name.

We look forward to welcoming you to the Kohnur team!