Virtual Office Assistant/Customer Service

KomboGrass is an Australian company that supplies and installs artificial grass. We are looking for a candidate to assist with our initial and ongoing sales enquiries. The key requirements for this position are as follows:

• Manage inbound calls.
• Record client name, contact details if a new caller, or if an existing caller, look up their details in our CRM system and assist them with their enquiry
• Make outbound calls to follow up on sales enquiries using our documented procedures
• Fill in document templates and copy template files used for managing client enquiries
• Schedule installations based on staff availability
• Create invoices for clients and enter in payments received
• Enter stock allocated to clients in ERP system (assign in the warehouse)
• Request final payments on completion of works
• Close client records on completion of the works
• Personal Assistant – chase up tasks assigned to Director

Hours are from 8am to 5pm Monday to Friday Brisbane local time.

Receiving and making calls is a critical element of this position. You must be fluent in speaking English, have excellent oral and written English skills and attention to detail, to ensure client details are accurately recorded.

We use odoo.com as our CRM so experience using this CRM/ERP or similar platforms is a bonus.

Please reply to this position with a brief audio recording of yourself, ideally demonstrating how you would answer incoming calls received to our business, and how you may describe what artificial grass can offer to our customers.

Please also advise what internet services speed you have, if you have access to a quiet room to work from, have noise cancelling headphones, if you have a single or dual monitor computer, a printer at your home. If your area has power outages, if you have any backup generator to support your computer usage when the main power is unavailable.

To help us in replying to your application, please complete the table below and provide these details in your response:

Audio recording link URL:
Internet Speed (MBPS) (Eg 100MB):
Quiet room: Yes/No
Computer spec:
Noise cancelling headphones (Type/Brand)
Dual monitor: Yes/No
Printer: Yes/No
Backup power supply: Yes/No
CRM Experience (platform, years):
VA Experience (years):
PA Experience (years):
Inbound call experience (years, country):
Outbound call experience (years, country):
Any formal qualifications:

We look forward to receiving your applications.

KomboGrass is a fast growing company that has been in operation for over 10 years. We are now expanding our services across Australia and need help in managing our expansion services.