Dispute Manager

Job Overview: We are seeking a proactive and detail-oriented Dispute Manager to join our team. This role is crucial in managing and resolving disputes effectively, with a focus on platforms such as Klarna and PayPal. The ideal candidate will possess strong organizational skills and have a proven track record in dispute management.

Key Responsibilities:

-Manage and resolve disputes efficiently across platforms like Klarna and PayPal.
-Maintain timely and professional communication via email to ensure all disputes are addressed promptly.
-Analyze dispute trends and actively work on improving internal processes to minimize future occurrences.
-Create, implement, and maintain systems for efficient dispute tracking and management.
-Collaborate with relevant teams to ensure all stakeholders are informed about dispute status and outcomes.
-Stay calm and composed under pressure, providing excellent customer service throughout the dispute resolution process.

Skills and Qualifications:

-Proven experience in dispute management, preferably with platforms such as Klarna, PayPal, or similar.
-Strong communication skills, with a focus on email correspondence.
-Excellent problem-solving skills and the ability to remain patient and calm under stressful situations.
-Proven ability to work independently and be proactive in identifying and addressing potential issues.
-Strong organizational skills, with a keen eye for detail.
-Familiarity with dispute management systems and tools.
-Ability to work flexible hours starting at 8 AM EU time.

Additional Information:

We value candidates who are looking for a long-term opportunity and are open to transitioning to a full-time role (40 hours per week) in the future.

This role offers a unique opportunity to make an impact in our organization by improving dispute management processes.