Virtual Assistance - Personal/Executive Assistant

We are seeking a highly organized, proactive, and detail-oriented Virtual Assistant to support an entrepreneur managing two pharmacies—one in Canada and one in Jamaica—and overseeing a busy household. The ideal candidate will serve as a reliable right-hand assistant, ensuring smooth day-to-day operations by handling administrative, personal, and professional tasks.
Key Responsibilities:

Administrative Support:

Manage and organize emails, calendars, and appointments.
Schedule meetings and coordinate agendas.
Maintain and organize digital files.
Customer Service:

Respond to customer inquiries and concerns via email or chat.
Handle customer complaints professionally and efficiently.
Social Media Management:

Plan, create, and schedule posts for pharmacy-related and personal accounts.
Engage with followers and monitor performance metrics.
Content Creation:

Draft newsletters, promotional materials, and other written content.
Research & Reporting:

Conduct research on various topics and prepare summaries or reports.
Track and report key metrics for projects and social media performance.
Bookkeeping:

Track expenses and manage invoices.
Prepare financial summaries as needed.
Travel Management:

Plan and book flights, accommodations, and other travel arrangements.
Organize travel itineraries and provide timely updates.
Personal Tasks:

Assist with household management, including reminders for important dates, gift sourcing, and vendor coordination.
Project Management:

Coordinate tasks and deadlines for business or household projects.
Liaise with team members or external contacts to ensure timely follow-ups.
Requirements:

Proven experience as a Virtual Assistant or in a similar role.
Exceptional organizational and time-management skills.
Strong written and verbal communication skills in English.
Proficiency in Microsoft Office, Google Workspace, and social media platforms.
Ability to handle sensitive information with confidentiality.
Flexibility to work across different time zones as needed.
Preferred Qualifications:

Background in healthcare or familiarity with pharmacy operations.
Experience with project management tools (e.g., Asana, Trello).
Knowledge of bookkeeping software like QuickBooks or Xero.
Work Hours:

Flexible hours but must be available for key tasks and meetings based on Canada/Jamaica time zones