Client Success Manager

Job Title: Client Success Manager
Type: Full-Time

About Us:

We are CMW-LTD, a dynamic, fast growing and customer-focused UK based company committed to delivering exceptional value through our products and services. We are looking for a dedicated and experienced Client Success Manager to join our growing team and play a key role in driving customer satisfaction and long-term success.

Role Overview:
As a Client Success Manager, you will be the primary point of contact for our clients, ensuring they receive the highest level of service and support. You will manage both inbound and outbound interactions, helping clients achieve their goals while fostering strong relationships. The ideal candidate will have a customer-centric mindset, be a proactive problem-solver, and thrive in a fast-paced environment.

Key Responsibilities:
•Manage and maintain strong client relationships, acting as the key point of contact for inbound and outbound queries.
•Proactively identify and resolve client issues, providing creative solutions to meet customer goals.
•Collaborate with internal teams (sales, product, support) to ensure a seamless client experience.
•Track client success metrics, monitor performance, and provide regular progress updates.
•Adapt to evolving customer needs and product developments, ensuring continuous satisfaction.
•Take full ownership of customer outcomes, ensuring timely issue resolution and positive results.
•Drive customer retention and renewal by ensuring clients consistently see the value in our products/services.

Qualifications:
•3-5 years of experience in a client-facing role, handling both outbound and inbound client communication.
•Strong communication skills, both verbal and written, with the ability to engage effectively with clients and teams.
•A customer-centric mindset with a proactive approach to solving problems.
•Adaptability and flexibility in responding to changing client needs and business environments.
•Proven ability to work cross-functionally, collaborating with sales, product, and support teams.
•Strong sense of ownership and accountability in managing client relationships and outcomes.
•Has a backup system in place, in case of power outage or internet connection issues
•Has a decent headset with noise canceling features

Why Join Us:
•Fixed Mid-Shift (from 3pm to 12am MLA time)
•Competitive salary and benefits package.
•Work in a dynamic, customer-first company committed to success.

How to Apply:
If you are passionate about client success and want to make a meaningful impact, please write “I’m In” on the first part of your cover letter. Failure to follow this instruction will automatically be grounds for us to decline your application. We are looking forward to working with you