Remote Back Office Admin

Job Description
The Part-Time Remote Back Office Administrator will play a critical role in maintaining the efficiency of our back office operations. This role involves handling various bookkeeping and administrative tasks, managing client data, supporting customer service representatives, and ensuring seamless communication across different departments.


Key Responsibilities
Credit Card Deposits: Check and verify credit card deposits.
Account Reconciliation: Reconcile accounts and credit card accounts.
Bill Submission: Submit bills to be paid in a timely manner.
Payroll Review: Assist in reviewing payroll to ensure accuracy.
Collections Processing: Handle collections and prepare paperwork for small claims court.
Past Due Balances: Work on past due balances and coordinate with clients for payment resolutions.
Registration and Renewals: Review registrations and process renewals as needed.
Reports: Send open balance reports to management and relevant departments.
Data Management: Accurately input and manage client data in our CRM system.
Customer Support: Assist customer service representatives by providing necessary information and support for client inquiries.
Document Management: Organize and maintain digital files and documents, ensuring they are easily accessible and up-to-date.
Communication: Facilitate communication between the back office and field teams to ensure all parties are informed and aligned.
SOP Adherence: Ensure that all administrative tasks are performed in compliance with company SOPs.
Bookkeeping Support: Assist the office manager with bookkeeping tasks to ensure accurate financial records and reports.

Qualifications:
Education: High school diploma or equivalent; Bachelors or some college experience preferred, especially in financial management or business-related fields
Experience: Previous experience in an administrative or back office role, preferably in a remote setting.
Technical Skills: Proficiency in Google Workspace (Google Sheets, Google Slides, Google Docs, Google Drive), CRM systems, and Slack. Must have Quickbooks Experience

Bookkeeping Skills: Experience with bookkeeping tasks and financial record-keeping.
Communication Skills: Excellent verbal and written communication skills.
Attention to Detail: Strong attention to detail and organizational skills.
Problem-Solving: Ability to handle multiple tasks, prioritize, and solve problems efficiently.
Team Player: Ability to work collaboratively in a remote team environment.

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