Real Time Operations and Logistics Assistant

IMPORTANT: BEFORE APPLYING PLEASE READ TO THE BOTTOM OF THIS DESCRIPTION FOR INSTRUCTIONS ON THE INTERVIEW PROCESS.

**About Us**
Before I tell you about this amazing job opportunity, I'd first like to tell you a little about myself and my business. My name is Chris and I'm the founder of Boone Valley. We supply the lumber that is used for crates that ship products all over the world. Starting from humble beginnings in a small office, we've grown to operating in 38 states and our products are shipped all over the world. But our true success lies in the loyalty and trust we've built with our customers.

Imagine a world where every product you rely on—from air conditioners to aircraft parts—moves seamlessly from manufacturer to consumer. That’s the world we create every day. Our lumber supports the global supply chain, enabling businesses to deliver their goods and services reliably.

Our commitment goes beyond transactions; we build lifetime relationships. We transform frustration into satisfaction and satisfaction into unwavering loyalty. We are here to make our clients look good, to help them succeed, and in turn, to make the world a better place.

At Boone Valley, we believe in being remarkable. We exceed expectations and make a tangible difference in the lives of our clients and their customers. Our mission is clear: to bring reliability, integrity, and excellence to the heart of the global supply chain.

Now, we need a passionate, driven individual to join our mission. Together, we can change the world, one crate at a time!

**Hours**: Full-time (7:30 AM - 3:00 PM CST) Team member would need to be available during our CST operation hours.

**Role and Responsibilities**
We are looking for a passionate, driven individual to join our team as a Real-Time Operations and Logistics Assistant. Your primary responsibilities will include:

**Real-Time Communication**
Send emails and texts to our freight partners and manufacturing team regarding truck updates, load changes, and scheduling.
Relay real-time information about truck delays and schedule changes to ensure smooth operations.
Communicate with customers regarding delivery times and shipment updates.

**Coordination and Documentation**
Coordinate orders and shipments, ensuring all necessary documentation is accurate and timely.
Update living documents with trucking information and maintain communication with the manufacturing team.

**Customer Interaction**
Respond to customer inquiries about purchase orders and shipment statuses.
Deliver exceptional customer service by acknowledging issues, providing solutions, and ensuring customers feel valued and heard.

**Skills and Attributes**
The ideal candidate will possess the following skills and attributes:

**Attention to Detail**
Ensure all communications and documentation are accurate and error-free.
Confirm details and clarify any uncertainties to avoid assumptions.

**Excellent Communication**
Strong written and verbal communication skills, capable of conveying information clearly and effectively.
Polite and professional interaction with clients, partners, and team members.

**Sense of Urgency**
Ability to handle real-time tasks and prioritize urgent matters.
High energy and self-motivation to get things done promptly and efficiently.

**Problem-Solving Skills**
Proactive in identifying problems and proposing multiple solutions.
Ability to recommend the best course of action and execute it independently.

**How to Apply**
To apply for this position, please email a video of yourself answering the following questions to chris.carnahan@boonevalley.net:

1. Why do you want to work with Boone Valley?
2. A client comes in with an urgent request, and I am unavailable. How do you handle that situation? What are the steps you would take, and what would your communication back to the client look like?

We are excited to find a dedicated individual to join our team and help us continue delivering excellence in the global supply chain.