Customer Service and Amazon Account Specialist

Are you eager to excel in a dynamic, fast-paced environment as our Remote Customer Service and Amazon Account Specialist? Are you looking to fully develop your career while doing work that has a positive impact around the globe? Don't hesitate, apply today and become part of our exceptional remote team based in the Philippines!

In this role, you'll be the friendly voice of our brand, answering customer queries via email, chat, and phone. You'll provide guidance, build relationships, and ensure a top-notch customer experience. Plus, you'll get to display your skill and knowledge by managing and optimizing our Amazon account.

This position is fully remote, giving you the freedom to work from the comfort of your home. While our brilliant and dedicated team is predominantly based in the Philippines, we highly encourage applicants from all around the Philippines to join us. However, we recognize talent and potential from all corners of the globe, and candidates from other locations are definitely welcome to apply.

This opportunity is perfect for self-motivated individuals with a passion for customer service and e-commerce. You'll need strong communication skills, proficiency in computer usage, the ability to deliver high-quality work independently, and a stable internet connection. If this sounds like you, then join us in our mission to deliver the best customer experience possible!


Responsibilities
Be the go-to person for our customers, offering email, chat, and phone support
Respond to customer queries swiftly and effectively, resolving any issues that arise
Spot unsatisfied customers proactively and take the initiative to address their concerns
Regularly send newsletters, schedule social media and blog posts, fostering interaction with our followers
Manage our Amazon account, optimizing listings and handling customer queries related to our products on Amazon


How to Apply
Fill in the form and upload your resume on our career site:
jobs.coconix.com/jobs/Careers/56670000000357001/Remote-Customer-Service-and-Amazon-Account-Specialist
Complete and submit the assessment (Applications without a completed assessment will not be considered).
We will reach out to you to schedule a video call interview.
We are excited to review your application and look forward to meeting you soon!


Requirements
Relevant experience in roles such as Virtual Assistant, Customer Service, or Amazon Account Management
Excellent written and spoken English skills
Strong experience in customer service, including phone, chat, and email support
Experience in managing Amazon accounts is preferred, but not required
Proficiency in word-processing software, spreadsheets, and online calendars
Exceptional communication and interpersonal skills
Superior time management and organizational skills
Stable, high-speed internet connection
Full-time availability, with the ability to work between 12AM-9AM Manilla Time Zone.


Benefits
Competitive salary
Permanently remote work from home
Paid holidays and sick days
Performance bonuses and more
Remote working team located in the Philippines