IT Support Specialist - BPO Operations

Company Overview:

YEETIQ is a leading Business Process Outsourcing (BPO) firm that thrives on delivering exceptional services to our diverse clientele. We are at the forefront of innovation, leveraging technology to enhance our operations and provide unparalleled support to our clients. As we expand our IT team, we are seeking a talented IT Support Specialist to contribute to the success of our BPO operations.

Position Overview:

Job Title: IT Support Specialist - BPO Operations
Location: 10th floor Chinabank Tower Cebu Business Park
Employment Type: Full-time
Experience Level: Mid Level

Responsibilities:

1. End-User Support:
• Provide technical support to BPO agents, addressing hardware and software issues.
• Troubleshoot and resolve IT-related problems efficiently.
• Knowledgeable in Vicidial.
• Assist in the onboarding process for new employees, ensuring they have the necessary IT resources.

2. System Monitoring and Maintenance:
• Monitor and maintain the IT infrastructure supporting BPO operations including VOIP..
• Conduct routine checks to ensure the smooth functioning of systems.
• Implement upgrades and patches as needed to enhance system performance.

3. Network Connectivity:
• Ensure stable network connectivity for BPO operations.
• Collaborate with network administrators to address connectivity issues.
• Implement and maintain VPN connections for remote work scenarios.

4. Security Measures:
• Enforce security policies to safeguard sensitive client data.
• Conduct periodic security audits and implement necessary measures.
• Educate BPO agents on security best practices.

5. Collaboration with BPO Teams:
• Work closely with BPO managers to understand IT requirements.
• Provide training sessions on IT tools and applications used in BPO processes.
• Collaborate with cross-functional teams to improve overall operational efficiency.

Qualifications:
• Candidate must possess a Bachelor’s Degree in Computer Science, Information Technology or Computer Engineering.
• Knowledgeable in Vicidial or any other dialer is a must.
• Knowledge of VOIP operational standards.