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WHO WE ARE
We at Uncut Brands are a company composed of highly experienced Amazon and e-commerce experts. We are a full-service Amazon Brand Management agency. We focus on high-touch larger-volume accounts in the Amazon space. Our number 1 focus is the success of our clients and providing the best possible service to our clients.
Our commitment is to make brands stand out and flourish in the Amazon world by providing our different value adding service offerings that focus on:
- Brand Image
- Compliance
- Sales Growth
- Brand Awareness
- Engagement
- Conversion
- Post-Sales Customer Service
THE POSITION
We’re looking for a new Account Specialist Support to join our team.
This role is perfect if you are excited about the idea of helping small businesses grow, especially in the E-Commerce industry, through the use of online paid advertising methods.
Through the work we do, we’re not just able to help small businesses grow BUT help people live better lives.
RESPONSIBILITIES
? Provide updates on client accounts and ensure accounts are live, running and error free.
? Check, troubleshoot and resolve Amazon account problems on time.
? Manage client and fulfillment tasks.
? Ensure that client listings are compliant. Strategize and execute listing strategies of client accounts.
? List and/or remove items, actively manage client accounts on Amazon.
? Communicate with Amazon business for client issues.
? Problem solve and manage crisis situations. Be able to keep the temperature low with irate clients and find a win-win situation for problems
? Respond to all client questions in a timely and concise manner (within a business day)
? Act as a liaison between our internal delivery team and clients to ensure exceptional client service as it relates to industry insights, campaign analysis, best practices, and strategic recommendations
? Review client data and identify trends and insights to develop strategic recommendations for campaigns
REQUIRED QUALIFICATIONS
???? You have at least 2 years' experience in the Amazon Seller Central space
???? You are a problem solver, and you can work without direct supervision. You know how to take initiative and you are a team player.
???? You have to be willing to undergo training on all our systems and processes.
???? You have an inclination towards Digital Marketing or have experience in the industry
This is a 100% remote and full-time position. We work Mountain Time Zone between 7 AM to 5 PM MST. The position's starting rate is between $5/hour - $6.5/hour and the successful hire's rate will be based on the applicant's responses, interview, experience and skills.
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