Social Media Personal Assistant

We are seeking a highly organized and motivated individual to join our team as a Social Media Personal Assistant. As a Social Media Personal Assistant, you will be responsible for providing exceptional customer support, managing social media accounts, uploading social media posts, scheduling content, and promptly responding to client inquiries.

Responsibilities:
1. Customer Support:
- Monitor social media platforms (e.g., Facebook, Twitter, Instagram) for customer inquiries, comments, and messages.
- Respond to customer inquiries and provide accurate and helpful information in a timely manner.
- Address customer concerns and resolve issues to ensure customer satisfaction.
- Escalate complex or sensitive issues to the appropriate department.

2. Social Media Management:
- Create and upload engaging and relevant content across various social media platforms.
- Develop and implement a content calendar, ensuring consistent posting and adherence to brand guidelines.
- Collaborate with the marketing team to plan and execute social media campaigns.
- Monitor social media trends and incorporate them into content strategies to drive engagement and grow the audience.

3. Content Scheduling:
- Utilize social media management tools (e.g., Hootsuite, Buffer) to schedule posts in advance.
- Optimize content scheduling for optimal reach and engagement based on platform analytics and audience behavior.
- Ensure accurate and timely posting of scheduled content, maintaining a consistent brand presence.

4. Client Communication:
- Respond to client inquiries and messages on social media platforms promptly and professionally.
- Provide comprehensive and accurate information about products, services, promotions, and company updates.
- Act as a brand ambassador, maintaining a positive and friendly tone in all client interactions.

Requirements:
- Proven experience in social media management, customer support, or related roles.
- Strong written and verbal communication skills, with the ability to convey information clearly and professionally.
- Excellent organizational and time management skills to handle multiple tasks and meet deadlines.
- Proficiency in using social media platforms and social media management tools.
- Knowledge of social media trends, best practices, and emerging platforms.
- Attention to detail and commitment to delivering high-quality work.
- Ability to work independently and collaboratively as part of a team.
- Flexibility to adapt to changing priorities and handle unexpected situations.
- Familiarity with customer relationship management (CRM) systems is a plus.

This position offers an opportunity to contribute to our brand's social media presence, engage with our customers, and help drive business growth through effective social media management and customer support. If you are passionate about social media, have excellent communication skills, and enjoy interacting with clients, we would love to hear from you.

Please submit your resume, along with any relevant social media handles or previous work examples, to be considered for this position.