Customer Service Expert / Training and Quality

Overview

Looking for full-time work (8 hours/day)

at $11.00/hour ($1,936.00/month)

Bachelors degree

Last Active

January 15th, 2025 (today)

Member Since

November 25th, 2019

Profile Description

Hola! I'm Upgrade to see actual info, a Customer Service expert with 8+ years in the BPO industry. Currently, I'm part of the Quality Team at Everise, focusing on VOC/NPS analysis. Previously, I was a Corporate Trainer, where my training programs earned an 87% endorsement rate.

I'm here to revolutionize your Customer Service success and provide top-notch support!

WHY CHOOSE ME?
Highly Experienced Customer Service Professional - I am a highly experienced BPO professional with over 8 years of experience in various accounts, including Telco, Retail, Sales, and Technology. I have a proven track record of success in delivering high-quality services to my clients.

Qualified and Educated - As a skilled Customer Service Leader and generalist with a Bachelor’s Degree in Business Administration, I bring comprehensive knowledge and the latest industry practices to revolutionize your Customer Service success.

Fortune 500 Companies - I have a proven track record of success in working with top-tier companies, such as Bell Canada, AT&T, T-Mobile, and Google.

WHAT SETS ME APART FROM THE COMPETITION?
Call Center Champion
- Developing and implementing new call center processes.
- Conducting quality assurance reviews.
- Analyzing call data to identify trends and opportunities for improvement.

Certified Corporate Trainer
- Developing and delivering training programs for new employees.
- Coaching and mentoring employees on their development goals.
- Conducting needs assessments and gap analyses.
- Developing and implementing training evaluation plans.

Tech Savvy
- Proficient in utilizing various business software such as Salesforce, Zendesk, Citrix, Workday, MS Office, and GSuite.
- Computer Proficient, with knowledge of both Hardware and Software
- You can rely on me for any technical support.

Efficient, Skilled, and Knowledgeable
- Highly Accurate Data Entry and Analysis
- Email and Calendar Management (Gmail and Outlook)
- Meetings and Presentations (Zoom, MS Teams, Canva, and PowerPoint)
- Metrics and Process Improvement

Certification Courses
- Corporate Trainer
- Customer Service, Sales, and Tech
- Email Marketing and Email Copywriting
- Project Management
- Social Media Marketing and Management

Are you prepared to set sail on an extraordinary expedition of growth and success, with the exceptional services of Upgrade to see actual info as your trusted compass?

If YES, don't hesitate to shoot me a message. Together, we'll unlock endless possibilities and embark on an exciting journey of teamwork. Let's make magic happen!