Customer Service & Sales Professional | CRM & Multi-Channel

Overview

Looking for full-time work (8 hours/day)

at $9.09/hour ($1,600.02/month)

Associates degree

Last Active

March 19th, 2025 (yesterday)

Member Since

November 21st, 2019

Profile Description

Hi, I’m Upgrade to see actual info! I have over 10 years of experience helping customers, solving problems, and making things easier for businesses and their clients. I’ve worked with eBay, Microsoft, Verizon, and Expedia, handling everything from tech troubleshooting to e-commerce support and account management. 

I specialize in resolving issues, handling escalations, and guiding customers to the right solutions. Whether it’s helping an eBay seller optimize their listings, troubleshooting a Microsoft product, or assisting a Verizon customer with their service, I know how to build trust, simplify complex issues, and turn frustrated customers into happy ones.

What I bring to the table?

*Customer support and e-commerce expertise – Helping buyers and sellers, managing disputes, and improving customer experience.

*Tech support and troubleshooting – Remote assistance for software, devices, and accessibility tools.

*Virtual assistance and CRM management – Organizing workflows, handling multi-channel support, and training teams.

*Sales and upselling – Recommending the right services and increasing customer value.

I’m a fast learner, adaptable, and always up for a challenge. I type at 80 WPM with high accuracy, and I’m comfortable using various CRM and helpdesk tools. Plus, I thrive in remote work environments, managing my time effectively while staying responsive and reliable.

I’m currently looking for remote roles in customer support, e-commerce management, virtual assistance, or technical support. If you need someone who can deliver great customer experiences and help your business grow, let’s connect!