VA Hero, SMM, Customer Service Specialist, Fulltime Mom

Overview

Looking for full-time work (8 hours/day)

at $13.44/hour ($2,365.44/month)

Associates degree

Last Active

March 31st, 2025 (3 days ago)

Member Since

October 28th, 2019

Profile Description

If you’re looking for a person who never backs down to any challenges, I’m glad to tell you that you found her. I am extremely productive in a stressful environment; I can work with minimal to no supervision. Also, I can multi-task and I work with a high degree of Upgrade to see actual infoanizing is my hobby and I am detail-oriented and flexible.
Here are the skills I have acquired through the years:

CUSTOMER SERVICE SKILLS
• Top-Notch Customer Support skills (total of 2 years customer service experience)
• Proficient in using CRM such as Zendesk & Gorgias
• In-depth understanding of Customer Support for eCommerce and dropshipping stores
• Understands how important it is to update the customer with order status in a timely manner
• Has a positive demeanor and great attitude even under pressure
• Can handle difficult customers and turn a detractor into a promoter

ADMINISTRATIVE SKILLS
• Experience with workplace apps/software such as (Hubspot, Trello, Asana, Slack, Gsuite, Skype)
• Can Multitask and meet changing deadlines
• Highly Flexible and can easily adapt to changes
• Can work in a fast-paced environment
• Proficient in computer software MS Office (Word, Excel, Powerpoint)
• Master in GSuite (Sheets, Docs, Drive, Calendar, Slide, and Forms)
• Can work side by side with CEO
• Typing skills (50 words per minute, 95?curacy)
• Taking down notes (shorthand, stenography)
• Web Research

E-COMMERCE ADMIN SKILLS
• In-depth knowledge and command of Shopify
• Order fulfillment, Order Cancelation, Processing Refunds and Disputes
• Shopify Product listing and Product Photo Uploading
• Tracking orders and identifying shipping status
• Creating trackers for vital data and maintaining a database
• Pitching Ideas for Policy Improvement
• Pitching Ideas for promotions to drive more sales

REAL ESTATE SKILLS
• advanced knowledge and command of investor Upgrade to see actual info
• cold calling and qualifying leads for wholesalers in real estate
• basic SEO, building backlinks, increasing web traffic
• content writing and keyword optimization for SEO
• Social Media Managing
• content creating (Canva, Photoshop, Wix, etc)
• Video Editing and subtitle hardcoding
• email outreach (Mailgun, Constant Contact, Sendinblue)

You will not regret hiring me because I love pleasing clients and in every job, I make sure I become the better version of myself to deliver excellent results. I aim to please