Admin Assistant | Sales Representative | Technical Support

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

High school diploma

Last Active

March 5th, 2025 (7 days ago)

Member Since

October 4th, 2019

Profile Description

Highly motivated and results-oriented professional with a diverse background in customer service, trade management, HR administration, and technical support. Proven ability to streamline processes, optimize workflows, and exceed expectations.Expertise in:HR Administration: Standardizing HR processes, implementing KYC compliance, managing employee data, and developing tracking systems.Customer Service & Trade Management: Proven ability to lead and manage teams, exceeding performance targets and fostering a collaborative work environment. Expertise in resolving complex customer issues, handling escalated cases, and providing timely and effective solutions.
Adept at managing trade operations, including KYC/AML compliance, payment processing, and fraud prevention. Skilled at developing and implementing shift plans, creating dashboards to track performance, and conducting training for new teaUpgrade to see actual infombers.
Passionate about building strong customer relationships and ensuring customer satisfaction.Technical Support: Excelled as a Tier 2 Technical Support Representative for AT&T U-verse, achieving Agent Level 4 status by consistently exceeding performance metrics and providing exceptional customer service. Proven ability to troubleshoot complex technical issues related to internet, TV, and phone services. Adept at explaining technical information clearly and concisely to non-technical audiences, ensuring customer comprehension and satisfaction.
Also experienced in handling iUpgrade to see actual info report ticketing submissions and managing multiple lines of business, including Kindle Devices, Fire TV, Prime Video, and MP3.Adept at utilizing various tools, including Microsoft Office Suite, Google Workspace, CRM systems, and communication platforms.
Key Strengths:Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Proven ability to lead and 1
mentor teams.  Proactive and results-driven approach.Eagerness to learn and adapt to new challenges.
Seeking a challenging role where I can leverage my diverse experience and contribute to company success.