Experienced Sales and Customer Success Professional 

I used to fear sales, but my determination to provide for my growing family drove me to master it. Beginning in inbound sales in 2016, I sold satellite TV installation and subscription services, working under immense pressure to maintain a 30% close rate. Out of over 200 trainees in my batch, I was the last one standing after two months. By mastering the company’s products, services, and policies, I became adept at handling calls efficiently, creating strategies to convert challenging “shopper” leads, and consistently achieving a 32–35% close rate (with some months surpassing 40%). My success was fueled by a focus on listening, understanding customer needs, and delivering the right solutions. I ended my time as a top-performing agent with QA scores above 90% and a reputation for exceeding expectations.

Outbound sales expanded my understanding of customer engagement, combining the skills I learned in inbound sales with the challenges of cold calling. Handling primarily cold leads—or what we humorously referred to as “trash leads”—taught me resilience, versatility, and the importance of tailoring my approach to each prospect’s unique situation. Despite dealing with recycled leads and overcoming company reputation issues, I consistently exceeded targets, achieving up to 400% of monthly goals. In one freelance role, my contributions accounted for 50–60% of the company’s total sales volume. My success came from mastering consultative selling, objection handling, and persuasion techniques, while maintaining a focus on providing real value to clients.

Customer service taught me how to provide exceptional experiences by actively listening and addressing customers' core concerns. I became skilled at uncovering the root cause of issues and delivering tailored solutions, ensuring clarity and satisfaction in every interaction. My belief in transparent communication led me to educate customers on policies, procedures, and processes, leaving them informed and confident in their decisions. This role deepened my understanding of how to turn customer frustrations into opportunities for trust-building and long-term loyalty.

With a foundation in sales, marketing, and customer service, I’ve developed proficiency in CRM platforms like Salesforce, Zoho, and HubSpot. I’ve used these tools to streamline lead management, track customer interactions, and optimize sales funnels for maximum efficiency. My ability to navigate CRMs has played a key role in my success in lead nurturing, follow-ups, and performance tracking.

Effective communication is more than just speaking fluently—it’s about understanding. I’ve honed the ability to deliver clear, impactful messages while actively listening to uncover underlying concerns or opportunities. My experience in sales and customer service has taught me to adapt my communication style to suit diverse audiences, ensuring messages resonate and lead to meaningful outcomes.