Danica

Your Best Yet Ever Admin Assistant|Content Moderation Expert

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $6.82/hour ($1,200.00/month)

Bachelors degree

Last Active

December 13th, 2024 (31 days ago)

Member Since

October 1st, 2019

Profile Description

With over 5 years of experience at TaskUs, I have developed strong expertise in customer service, team leadership, and content moderation, specializing in the car rental industry. I have worked across multiple communication channels—phone, chat, and email—serving as the primary point of contact for both car owners and renters, addressing a wide range of issues from booking and account management to billing, insurance, roadside assistance, and troubleshooting.I am particularly skilled in handling complex inquiries related to vehicle availability, delivery, aUpgrade to see actual info, and escalations, always ensuring a smooth customer experience. Additionally, my role as a Subject Matter Expert (SME) allowed me to mentor new hires, providing guidance, support, and feedback to ensure they successfully passed their training Upgrade to see actual info my content moderation role, I focused on reviewing job postings to ensure compliance with community guidelines, ensuring safety by identifying and removing harmful content, such as prohibited links and potential human trafficking activity. This experience honed my attention to detail and ability to work under pressure.Additional details - CRM tools and other communication tools experience in UJET, Ring Central, Kustomer, Zendesk, Slack, Gsuite.