General Virtual Assistant / Rental and Property Management

Overview

Looking for part-time work (5 hours/day)

at $11.00/hour ($1,210.00/month)

Bachelors degree

Last Active

November 24th, 2024 (today)

Member Since

September 29th, 2019

Profile Description

I am here to make my client's life easier and more productive at all times.
I am results-oriented with a diverse background in real estate/property management and customer service. Dedicated to providing excellent service
in clients' concerns with speed, accuracy, and professionalism.

I have two years of experience as a Maintenance Coordinator for a 400+ properties in Virginia. My primary role was to ensure that all properties were well-maintained and that tenants received prompt, efficient service. PropertyMeld was our primary software for all our tenant's maintenance concerns. I am proficient in using the software  LeadSimple and RingCentral and RentManager for the approval of invoices. My primary scope of work includes: Scheduling, coordinating, and overseeing all maintenance and repair work. Communicate with tenants regarding maintenance requests, updates, and completion timelines. Work with vendors and contractors to ensure timely and cost-effective repairs. Communicate with the Owner to discuss bids, pricing, and approval of the estimate. Strictly adherence to given KPIs; response time on work orders, budget management, and customer satisfaction.


I  have experience as a Part-time Rental Property Assistant for a 48-unit duplex in Columbia MO for a family-owned business.  We use Buildium as a Property Management Software alongside DocuSign, Zillow, Craigslist, and FB as a source engine for clients.  My job scope includes the following: Set up the new owner’s profile in Buildium. Prepares lease addendum/agreement for both existing and new tenants. Coordinate scheduling of repairs with internal maintenance staff or external contractor vendors, coordinate with tenants for access by our maintenance staff and vendors

I also have experience as an Airbnb Real Estate Virtual Assistant for a client based in the US where I manage the check-ins/outs and ensure that all reminders and agreed requests by the guest are followed. Interacts with guests by email, chat, and phone calls for reservations and concerns. Answers guests’ queries/feedback before, during, or after reservation. Follow up with the guest for a good review. Communicate with property owners to address potential issues on their rental houses. Coordinates with cleaners, repairmen, pest control, and all other service providers to maintain the rental houses in excellent condition. Manages inventory, procurement, and logistics for all rental consumables. Handles day-to-day operational tasks (updating of listings, administrative tasks, updating of pricing). Source out for prospective motivated property sellers. Posting of ads and marketing campaigns. Marketing for real estate leads

As a Condominium Manager for more than 13 years in Singapore, I know that I can handle various types of clients’ demands and requirements. Where I handle the operations and maintenance of the common areas. My task includes daily checking of the facilities to ensure all are in working, good, and safe condition, and getting quotations for the repair works. Technically I am familiar with the different types of pumps for the building, fire protection systems, water leakages from the walls, and inter-floor waterproofing issues. I also set the yearly budget for the maintenance of the building to be approved during the annual general meeting. I'm also responsible for reservation and monitoring of facility bookings. Responsible for information dissemination ranging from circular or normal announcements or messages to Residents. Prepares minutes of the meeting and annual reports. Prepares annual budget of the estate and proposes to Owner for approval. Prepare and amend by-laws should it require changes and ensure compliance across operations.

The following are the skills that I know it will be will make me an outstanding VA
- Extensive property management background- Airbnb management- Accounting and Bookkeeping- High customer service standard - Exceptional multi-tasker - Adaptive team player- Meticulous to detail- Professional and mature- Proven ability to create a positive working environment- Hardworking and energetic; flexible; adapt easily to changes in environment and work schedule
SOFTWARE AND TOOLS LEARNEDGoogle Drive
PropertyMeld
Rent Manager
Lead Simple
Airbnb
MYOB
Buildium
Appfolio
Canva
HMS Pal
Craigslist
SendOutCard 
Mailchimp
Trello Board
DocuSign
Zillow
DialPad
RingCentral 
Letterstream
Clickfunnel