Ma.

Innovative Amazon Seller VA: Reimbursement Specialist

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Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

AmazoNation PH: ASVA Elite Masterclass

Last Active

February 20th, 2025 (yesterday)

Member Since

September 16th, 2019

Profile Description

SKILLS: 
Excellent English Communication Skills, Amazon Seller A-Z Virtual Assistant, FBA Account Manager, FBA Reimbursement Specialist, Shipment Reconciliation Expert,  Inbound/Outbound calls, and Customer Service.

STRENGTH:
Amazon FBA Seller Account Management, Reimbursement, Shipment Reconciliation, Product Research, Supplier Sourcing, Product listing creation and optimization, Keyword Research, Knowledge, and Navigation in Amazon Seller Central

AREAS FOR IMPROVEMENT:
Graphic Designing 

WORK TOOLS:
Microsoft Office, Google Suite, Slack, Trello, Zoom Hubstaff, Fresh Desk, Field Magic, 

TESTED INTERNET SPEED :
DL 309.19/ UL 745.63

TELL US SOMETHING ABOUT YOUR WORK-RELATED EXPERIENCES AND GIVE 3 REASONS WHY WE SHOULD HIRE YOU.

I am a Bachelor of Science in Business Administration graduate with over 5 years of professional experience in Amazon as an FBA Sellers Support and customer service. I gained experience from the BPO industry and previously worked as an Account Manager of FBA Sellers Amazon Stores in Riverbend Consulting. As an account manager, I am responsible for the daily operations of the store submitting reimbursement claims for lost and damaged units, shipment reconciliation, maintaining the account's health, reviewing feedback, and inventory management. 

Aside from my experience, I also attended an intensive Amazon Seller Virtual Assistant Masterclass offered by AmazoNation PH, to ensure I will be able to help my Amazon clients in any areas of their business.

I am best described as a go-getter. Once a goal is given to me I make sure that I exceed it. I am driven and I love my job. I don’t make excuses, I own my mistakes and learn from them. I am detail-oriented and able to follow instructions. I am someone who ensures a job is done right the first time. I can adapt easily to a new environment and be flexible. I am collaborative which means I can work with anyone on the team to achieve a common goal. 

Moreover, I take personal responsibility for my ongoing professional development to stay on top of the game, willing to learn and grow. I can work independently or with a team.

WHAT HAPPENED TO YOUR LAST JOB? WHY DID YOU RESIGN?

I was very satisfied with my last job because I worked directly with the Operations Manager and the team. Unfortunately, they have to reduce the number of their employees and their policy was "last in first out."

WHAT DO YOU SEE YOURSELF DOING IN THE NEXT 30 DAYS ON THIS JOB?

In the first 30 days, I am seeing myself learning all the essential things I need to know about the company, including the SOP and how the company operates. Then being able to deliver the things I am expected to do and exceed the expectations of me

TELL US ABOUT YOUR PROUDEST ACHIEVEMENT THAT IS RELATED TO THE POSITION YOU ARE APPLYING FOR.

It always makes me happy and proud whenever my client sends me a message telling me that I made a big contribution to their growing business. But what I am super proud of is when they say that I was able to take a lot from their plate which enable them to spend more time with their family and focus on what is more important for the business. 

Top Skills

Experience: 5 - 10 years

Experience: 2 - 5 years

Experience: 5 - 10 years

I have over 5 years of experience in customer service in an English-speaking environment. I have handled customer inquiries via telephone, email, and chat and provided customer service at Amazon Sellers. This is where I became fluent in speaking the English language. I have a proven ability to provide courteous, accurate, and timely customer service. Additionally, I have experience in resolving customer complaints and escalating difficult situations. I have also developed strong customer relationships to ensure repeat business and customer satisfaction.

Other Skills

Experience: Less than 6 months

Experience: Less than 6 months

Basic Information

Age
51
Gender
Female
Website
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Address
Trece Martires, Cavite
Tests Taken
IQ
Score:  125
DISC
Dominance: 43%
Influence: 20%
Steadiness: 26%
Compliance: 11%
English
C1(Advanced)
Government ID
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