General Virtual Assistant/Virtual Receptionist

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Associate Degree

Last Active

December 31st, 2024 (3 days ago)

Member Since

September 11th, 2019

Profile Description

Highly skilled and dynamic Customer Service professional with nearly 5 years of extensive experience in various industries. I have a proven track record of delivering exceptional service and exceeding customer expectations. My expertise includes handling inbound/outbound calls, de-escalating customer concerns, and providing top-notch support.

Key strengths:
Proficient in call handling, demonstrating excellent communication and problem-solving skills
Experienced in conducting one-on-one coaching, team huddles, and comprehensive training
A collaborative team player with the ability to work independently and contribute to a positive team environment
Strong written and verbal communication abilities, ensuring effective interactions with customers and colleagues
Quick learner with a tech-savvy mindset, adapting easily to new software, applications, and programs
Advanced proficiency in Microsoft Office Suite applications (Word, Excel, PowerPoint, Outlook)

Industry experience:
Managed accounts for renowned companies such as Airbnb and Australian Toll Operator (Linkt), delivering exceptional service and driving customer satisfaction
Acted as a Virtual Assistant for nine different UK-based companies, showcasing adaptability and versatility

Tools and platforms:
Skilled in utilizing a wide range of tools and platforms, including 3CX, Xero, GNB, Tradify, Ovatu, Zoho CRM, Slack, Toggl, and Teams. These tools enhance productivity, streamline operations, and improve customer interactions.

I am passionate about providing outstanding customer experiences and am dedicated to achieving client success. Let's collaborate to elevate your customer service initiatives and drive satisfaction to new heights