Rockstar Support Analyst | ITSM | ITIL®4 | AWS | Cloud |

Overview

Looking for full-time work (8 hours/day)

at $9.66/hour ($1,699.98/month)

Bachelors degree

Last Active

November 29th, 2024 (today)

Member Since

September 10th, 2019

Profile Description

With over 14 years of experience in technical support, I am a seasoned IT professional specializing in IT service management. I excel in orchestrating seamless support operations to ensure optimal functionality and deliver exceptional customer satisfaction. Skilled in implementing and refining support processes, I align them with industry best practices, enhancing service efficiency and reliability. My career highlights include fostering collaboration within cross-functional teams, promoting a cohesive work environment, and boosting productivity. Known for my adaptability and flexibility, I thrive in dynamic IT landscapes, seamlessly embracing change and evolving technologies. With exceptional communication skills, I translate technical jargon into user-friendly language, fostering positive interactions with end-users, internal teams, and stakeholders. I am eager to leverage my extensive background in technical support and my expertise in IT service management, collaboration, flexibility, and communication to contribute to the success and efficiency of innovative organizations.