Customer Care Specialist

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Associates degree

Last Active

December 4th, 2024 (8 days ago)

Member Since

September 9th, 2019

Profile Description

Hi! My name is Chris and I'm an experienced Customer Care Specialist.
I have over a decade of experience when it comes to handling customers through chat, phone, and email. I am also experienced with sales, outbound calls, customer retention, and data entry.

My objective is to help your business grow by providing a stellar experience to your customers. I am well equipped with my experience and knowledge to help your customer provide a 5-star rating to your business. I can work independently without supervision.

I'm a team player and I am a very supportive team mate to my colleagues. I always share my best practices in order to boost our team's result. I am very keen to details and I will ensure that my actions will align with your business policies. You can rest assured because I am known for my integrity and honesty.

 ? Tools and applications I am proficient with include:
• Zendesk Phone | Email | Chat
• Gorgias
• Salesforce CRM
• Live Chat
• Chargebee
• Stripe
• Halp
• Atlassian
• Shopify
• Ring Central
• Inbox Management
• Calendar Management
• Data management
• Slack
• Inbound and Outbound Calls
• Gmail, Google Drive (Docs, Spreadsheet, etc.)
• Basic CRM
• Data Entry
• Typing Job (90-120 WPM)
• Copy-Paste
• Social Media Platforms

?I worked as multi-channel support for phone, chat, and email (All US-based) for:
• Lyft - Email and driver onboarding.
• Uber Eats - Email and data analysis. (Was promoted to a subject matter expert in a span of 6 months)
• SiriusXM - Phone and customer retention specialist.
• AT&T Uverse - Sales, billing, and technical support.
• Netspend - Phone support.
• AMO/Bedford Fair/Old Pueblo Traders - Phone support.
•  Coordinator in a mental health care organization in the U.S.
 • Experience with Geotagging, basic lead generation, data entry, transcription, and document verification.

You should hire me because:
- I always have a contingency plan and I have a reliable desktop/internet.
- I am very reliable. Customer satisfaction is my number one priority.
- I am always willing to learn.