Customer Service and Logistics Professional

Overview

Looking for full-time work (8 hours/day)

at $6.60/hour ($1,161.60/month)

Bachelor of Science in Psychology

Last Active

January 16th, 2025 (7 days ago)

Member Since

September 7th, 2019

Profile Description

Customer Service and Logistic Assistant (Order Processing) 
• Responsible for retrieving and booking purchase orders from the client portal or via emails from Key Account Manager. This role involves managing the booking of purchase orders from various accounts, including supermarkets and drugstores.
• Responsible for reviewing allocation of stocks and verifying any discrepancies in pricing between purchase orders (POs) and invoices. This includes identifying any price differences, assessing their impact on served or dropped orders, and promptly informing the Sales team.
• Coordinate with warehouse personnel or inventory staff to confirm stock availability, ensuring that all orders can be fulfilled. Additionally, inform the sales team of any unserved SKUs to maintain transparency and address potential issues promptly.
• Responsible for notifying the sales team about any on-hold orders that are being blocked due to client non-payment. This ensures timely communication and allows the sales team to take appropriate actions to resolve payment issues and facilitate order processing.
• Ensure that clients are informed about the delivery status of their goods and maintain communication with third-party logistics providers regarding lead times to ensure timely and efficient delivery.
• Processing of returns, coordinating with the Account Managers and schedule for pick up by 3PL. Responsible in processing of the returns in SAP once the 3PL is already validated the returned stocks.
• Responsible for filing purchase orders (POs) for easy retrieval when needed by the Finance team for reconciliation purposes. This ensures that all documentation is organized and readily accessible, supporting efficient financial processes and audits.
• Responsible for sending regular reports to the Sales team regarding billed orders. This includes compiling billing data, summarizing order details, and ensuring timely distribution of the reports to keep the Sales team informed about the status of billed orders and any related issues.

Admin Work working as Account Associate 

Assist Client on their application. Emailing documents for proper filling. Checking all the requirements submitted by the client if complete. Review all the forms that were filled-up by the client and ensure that all necessary information was accomplished.
Communicate with the client regarding on the advance payment of the service they are requesting before the delivery and
installation of the service and device.
Once documents are completed submit to the Relationship Manager to process the orders or service requested by the client.
Prepare month on month sales report to track our performance. Accountable in setting out the wages and commissions of the Agent. Manage the FB account of the
companies.
 
Team Leader responsibility 

Assist agent in their meetings with their client call or zooUpgrade to see actual infoeting or personal meetings. Trained agent for the familiarization of the product we are selling.
Tracking all the status of installations, to ensure
that processed order was installed and turn into profit (Billed).
Ensure that we meet our Team target, by continuous
sales blitz or saturation and doing call out for prospect client, to set
appointment where can we explain more of our product and Service.