Virtual Assistant / Team Manager

Overview

Looking for part-time work (5 hours/day)

at $6.00/hour ($660.00/month)

Associates degree

Last Active

November 26th, 2024 (today)

Member Since

September 1st, 2019

Profile Description

I started working in a BPO company for eight years. I must say that during my stay in a call center company, it helped me shape my skills in terms of analyzing data and come up with a report using an Excel Spreadsheet/Google sheet.
I started as an adviser and handled customer service, technical issues and content manager on Social Media. What I loved most is when I would normally use a certain tool called DrumUp to gather interesting content and trends. Once trends are gathered, I go to the most exciting part of the job which is the creation of the content to be posted. At a time, it was Canva tool who helped me create a wonderful, shareable and inspiring social media posts.
Eventually, I got promoted as a team manager. I handled a team for both LiveChat and Social Media. I created a process flows that would help the advisers under my team come up with a content posts that will sure be trending and influencing for Social Media.
As for LiveChat, I was in charge in making sure that the LiveChat advisers will deliver extra ordinary customer service experience to our customers.
Tasks I have apart from managing a team is to check and manage our clients daily, weekly and monthly schedule and appointments.
With the skills and numbers of training I have attended and acquired, I am very certain that I can take up any tasks or job gracefully.