Account Administrator, Researcher, Client Support Expert

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

December 20th, 2024 (2 days ago)

Member Since

August 6th, 2019

Profile Description

Hi, my name is Upgrade to see actual info and I am an Account Administrator, Research Specialist and Client Services Support Expert. I provide administration assistance. I handle client communications via phone, email, and chat. I create data and maintain spreadsheets. Previously, I was a B2B client specialist for AsiaTechPodcast, I provide support to the clients of the business and my main duty was to reach out to hosts and schedule clients for podcast shows. I also assist with troubleshooting the errors that the clients encounter joining the meetings.

Prior to this, I was an Amazon/Shopify Account Manager for an Amazon Seller from Canada. I help with stock control, bookkeeping, quality compliance, purchase orders, and reviewing stock categories. I offer services such as Account Management, Amazon product research wholesale and online arbitrage, Product Shipments, Managing Refunds, and Managing customer communications. Aside from this, I can also do Shopify admin tasks such as order tracking, data entry, customer service, and many more.

I am familiar with tools such as Tactical arbitrage, Keepa, Jungle Scout, Amazon DS Quickview, FBA calculator, Google Sheets, Asana, and Amazon seller central which I use for my daily product research and admin tasks. I am also familiar with CRMs and I am capable of learning new tools as necessary.

Before this, I worked as a Quality Assurance Specialist, I evaluate customer service representatives' calls, emails, and chat on a daily basis. I rate an interaction based on a certain service level criteria. I also transcribe the calls and proofread the chat and email interactions which were part of my responsibilities. Here I was able to develop my active listening skills and sharpen my eye for details.

Formerly a Customer Support Specialist for SAP Concur, where I provided assistance for their software users. And prior to this, I served as a Trainer / Technical Support for Comcast for their cable and internet subscribers.

With many years of experience, I have proven success and have developed my communication skills. I am a freelancer ready to provide you efficient, reliable, flexible, and honest support. I can work with minimal supervision, communicate, and give updates on the status of my work output. You can be assured that I will deliver excellent service and meet expectations.

Shopify Skills
• Website Creation
• Administration
• Product Description Optimization
• Photo Editing / Uploading
• Order Tracking
• Customer Service
• Facebook Ads Management

Amazon Skills
• FBA Shipments
• Amazon Product Research
• FBA Profit Analysis
• Amazon Seller Central
• Online Arbitrage / Wholesale
• Inventory Management
• Managing Customer Feedback Rating

Client Support and Technical Support Skills:
• Fluent English Communication
• Professional Call/Chat/Email Handling
• Customer Account Management
• Expense Report Management
• Cable, Internet, and Phone Troubleshooting

Quality Consultant Skills:
• Call Evaluation
• Proof Reading
• Process Documentation
• Escalation Management
• Meeting Facilitator/Scheduler

Trainer Skills:
• Process Onboarding
• Classroom Training Facilitation
• Employee Data Management
• Cross Department Collaboration
• Constructive Coaching

Tools Handled:
• Shopify
• Facebook for Business
• Amazon Seller Central
• Tactical Arbitrage
 • Amazon FBA
• Jungle Scout
• Keepa
• TWF Buy Box Scope
• DS Amazon Quickview
• Asana
• Microsoft Office
• Google Docs
• SAP Concur
• Salesforce
• HMC
• Incontact
• ServiceNow
• SharePoint
• Microsoft Office
• Google Docs
• Paint 3D
• Canva

I am a freelancer ready to provide you efficient, reliable, flexible, and honest support. You can be assured that I will deliver excellent service to cater to your needs.