Experienced Virtual Assistant: Customer Service & Technical

Overview

Looking for part-time work (5 hours/day)

at $6.00/hour ($660.00/month)

Bachelors degree

Last Active

December 31st, 2024 (3 days ago)

Member Since

August 2nd, 2019

Profile Description

WORK HISTORY

January 2010-February 2012
Sykes
Philippines
OFFICE
ADDRESS:
Union
Bank Plaza, Ortigas Center, Pasig City, Philippines
 
Position: Collections Loan Specialist

• US Mortgage Servicing assessments
• Collection of payments by
borrowers through outbound calls
• Gather and check supporting
documents for loan payments
• Uses CRM system and payments
tools.
• Analyze and Plans for payment
arrangement for delinquency accounts • Organizing settlement and post
settlement
_____________________________________________________________________________________


July 23, 2012 - Present                  
EMERSON
ELECTRIC ASIA, LTD – ROHQ
Business
Unit: Cold Chain - ProAct – Core Services 
OFFICE ADDRESS:
10th Floor SM Cyber West Bldg. EDSA Corner, West Ave. and Bulacan St., Brgy. Bungad,
Quezon City, Philippines, 1105
 
                                                 
Position: Senior Technician 1 – Monitoring Service 
 
WORK ROLE:

 ·
Provide support for Alarm Management
such as – outbound alarm monitoring, inbound call handling & dispatch, and
any other service support required.
· Investigate refrigeration and/or HVAC (Heating,
Ventilation, Air-conditioning) alarms received and provide diagnosis based on
agreed standards.
·
Provide sound decision
based on alarm history and graph analysis.
·
Ensure immediate delivery of alarm details
with accurate documentation by calling or sending emails to external
customers. 
·
Generate and dispatch service work orders of field
technicians to troubleshoot onsite concern.
Meijer Smart DispatchWal-Mart
CanadaAmazon
Asia and EuropeDollar
General SupervaluStandford
Healthcare FacilityOther US
Food Retail and Woolworths supermarket
· Provided additional support to department on critical workdays -
Shelter Business Continuity Plan.
 
Maintains
Monthly targets and metrics which includes Productivity, Quality and
Attendance with no Possible product loss and Customer complaint.
Utilizes
Business Office Tools:  Microsoft Office Outlook (PowerPoint, Word,
Excel), Oracle Business Intelligence Software, Cisco, Sharepoint, VMWare,
Salesforce.
Attends trainings
and seminars for continuous improvement by Emerson School of Excellence.

ACHIEVEMENTS 
Year 2014
Appointed as Department Person-In-Charge (PIC)
Responsibilities:
Prepares shift Manpower Report
Monitors Hourly Alarm Trend
Supervises overall Operations in the absence of Team Lead 
Ensures team break schedule adherence
Assign specific queue groups to Monitoring Technician
Prepares and Create Daily Shift Report
Monitors and tracks Disregard Requests sent by Store Managers and Contractors via email and call

OTHER FUNCTIONS
1.      Cross Trained for QA Audit
 Responsibilities:
 Responsible for random checking of Monthly Transactional Quality Notes audit in Alarm Monitoring and maintains strict adherence to deadline to the departments Quality team.

2.     Cross Trained for Customer Reports
Responsibilities:
Acquires data from Oracle Business Intelligence software and Download files to be used in Data Reporting.
Prepares Daily and Weekly Customer reports to be send to the Point of Contact (POC).
Trainer for Customer Reports

3.   Member of the Internal Quality Team for Quality Management System (joined 2017)
Responsibilities:
Conducting Internal audits within the Business unit in accordance to ISO Quality Standard.
Creates and Submits timely Audit reports to Lead Internal Quality Auditor
 

_____________________________________________________________________________________
 
REWARDS and RECOGNITION
November  4, 2014 – Top Producer for August
June 3, 2016 - Top 10 Monthly Performer  for March
July  11, 2016 - Top 10 Monthly Performer for Upgrade to see actual info
August  15, 2016 - Top 10 Monthly Performer for June
October 5, 2016 – Person In Charge of the Season
October 21, 2016 – MVP of the Season Fiscal Year 2016
February  8, 2017 - Top 10 Monthly Performer for November 2016
May 2017 – Employee of the Month
October  12, 2017 – Best Cross-Trained Monitoring Technician
October  12, 2017 –Tough
Seven for Peak Season of Fiscal Year 2017

_____________________________________________________________________________________

Other Business:
 
ONLINE
MERCHANT: Coco & Co Jewelry
Responsibilities:

Conduct
retail activities for product listings to maximize exposure to online traffic.
Determines
and set product prices.
 Prepares
business strategies, buying merchandise, managing inventory, implementing
marketing activities, fulfilling, and shipping online orders.
 Maintains
inventory of shipping supplies.
 Compose
images of products, using video or still cameras, photo or
video editing software, such as Canva
Disclose
merchant information and terms and policies of transactions in online or
offline materials.
Maintains
privacy of customers information.
Creates
marketing materials such as promotional offers and business cards.
 Investigate sources, such as
wholesalers or trade shows for new items.

EDUCATION
 
COLLEGE
June 2002 – Upgrade to see actual info 2006                  
UNIVERSITY of STO. TOMAS – Legazpi  (formerly
Aquinas University of Legazpi)
Address: Rawis, Legazpi City, Philippines, 4500
 
Degree:  Bachelor of Science in Nursing
 
HiGH SCHOOL
June 1998 – March 2002
 ST. AGNES ACADEMY
 Address:  Rizal St., Legazpi City, Philippines, 4500
 
 
GRADE SCHOOL
June 1992 – March 1998
                       
ST. AGNES ACADEMY
Address:  Rizal St., Legazpi City, Philippines, 4500
 

Organization and Time Management, a large part of my job will be to keep myself organized and on schedule. Being able to manage tasks from Urgent to non - urgent ones. I have knowledge of relevant software such as spreadsheets, databases, MS office tools. I have a strong written and verbal communication which I think is the most important skill to have on any business. Sense of integrity and confidentiality towards a specific information. Always maintains a positive and consummately professional demeanor with ability to instill the trust and engagement of others.