GLYCEL

IT Service Desk / Helpdesk Analyst

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Overview

Looking for full-time work (8 hours/day)

at $14.00/hour ($2,464.00/month)

College Graduate

Last Active

November 14th, 2024 (today)

Member Since

August 2nd, 2019

Profile Description

More than eight years as an IT Service Desk/Helpdesk Analyst and more than three years in Customer Service for Business Process Outsourcing companies.
I have served huge companies such as Johnsons and Johnsons, RioTinto, and Comcast.
The following are the tools I have experience with:
Ticketing Systems:
• Service Now
• ServiceDesk Plus
• Freshdesk
• FreshService
• Zendesk
• Solarwinds
• JIRA
Remote Control Tools:
• LogMeIn
• ConnectWise
• BeyondTrust
• Teamviewer
• Quick Assist
VPN:
• Pulse Secure
• Sonic Wall
• Forticlient
• Orange
• Compass-ERA
• Global Protect
• Global VPN
Other Relevant Tools:
• Active Directory
• SCCM
• Citrix
• Amazon Workspace
• Microsoft Office 365
• Microsoft Teams
Skype for Business
• Exchange Admin Center
• OneDrive Admin Center
• Azure
• Intune
• Sentinel One Management Console
• 1Password
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• Powershell (basic)
• Nuclino
• CrowdStrike

Basic Information

Age
39
Gender
Female
Website
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Address
Lapu-Lapu City, Cebu
Tests Taken
IQ
Score:  125
DISC
Dominance: 31
Influence: 9
Steadiness: 41
Compliance: 19
English
C1(Advanced)
Government ID
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