More than eight years as an IT Service Desk/Helpdesk Analyst and more than three years in Customer Service for Business Process Outsourcing companies.
I have served huge companies such as Johnsons and Johnsons, RioTinto, and Comcast.
The following are the tools I have experience with:
Ticketing Systems:
• Service Now
• ServiceDesk Plus
• Freshdesk
• FreshService
• Zendesk
• Solarwinds
• JIRA
Remote Control Tools:
• LogMeIn
• ConnectWise
• BeyondTrust
• Teamviewer
• Quick Assist
VPN:
• Pulse Secure
• Sonic Wall
• Forticlient
• Orange
• Compass-ERA
• Global Protect
• Global VPN
Other Relevant Tools:
• Active Directory
• SCCM
• Citrix
• Amazon Workspace
• Microsoft Office 365
• Microsoft Teams
•
• Exchange Admin Center
• OneDrive Admin Center
• Azure
• Intune
• Sentinel One Management Console
• 1Password
•
• Powershell (basic)
• Nuclino
• CrowdStrike
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.