GLYCEL
IT Service Desk / Helpdesk Analyst
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $14.00/hour ($2,464.00/month)
College Graduate
Last Active
November 21st, 2024 (today)
Member Since
August 2nd, 2019
Profile Description
More than eight years as an IT Service Desk/Helpdesk Analyst and more than three years in Customer Service for Business Process Outsourcing companies.
I have served huge companies such as Johnsons and Johnsons, RioTinto, and Comcast.
The following are the tools I have experience with:
Ticketing Systems:
• Service Now
• ServiceDesk Plus
• Freshdesk
• FreshService
• Zendesk
• Solarwinds
• JIRA
Remote Control Tools:
• LogMeIn
• ConnectWise
• BeyondTrust
• Teamviewer
• Quick Assist
VPN:
• Pulse Secure
• Sonic Wall
• Forticlient
• Orange
• Compass-ERA
• Global Protect
• Global VPN
Other Relevant Tools:
• Active Directory
• SCCM
• Citrix
• Amazon Workspace
• Microsoft Office 365
• Microsoft Teams
•
• Exchange Admin Center
• OneDrive Admin Center
• Azure
• Intune
• Sentinel One Management Console
• 1Password
•
• Powershell (basic)
• Nuclino
• CrowdStrike
Top Skills
Other Skills
Basic Information
- Age
- 39
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Lapu-Lapu City, Cebu
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 31
- Influence: 9
- Steadiness: 41
- Compliance: 19
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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