Customer Service Specialist/ESL TEACHER

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

January 26th, 2025 (yesterday)

Member Since

July 27th, 2019

Profile Description

I've been working as an ESL teacher for 5 years now, and it has been an incredible journey. Interacting with people from various backgrounds and working under pressure has taught me so much. I take pride in my friendly personality and my ability to remain resilient even in stressful situations. Communication and listening skills, along with patience and computer literacy, have been key to my success in this field. I'm genuinely excited about the opportunity to use my excellent communication skills to introduce and share my knowledge with English language learners. Being a certified TEYL, TESOL, TESL, and TEFL instructor allows me to bring a better teaching experience to our students.
In addition to my teaching experience, I've also had the privilege of working as a customer service specialist in the BPO industry for 3 years. This role allowed me to manage a significant volume of inbound and outbound calls, where I focused on identifying customers' needs, clarifying information, and providing effective solutions or alternatives. I made sure to log detailed information about each customer's problem and the steps I took to resolve it, ensuring a comprehensive record of each interaction.
Furthermore, I had the opportunity to work as a Data Security Admin, where I performed quality control on documents and logged essential information such as NAAF, CICF, and other important documents related to client accounts. I was responsible for processing address, beneficiary, KYC, and name changes on the Dataphile system and at the fund companies. Additionally, I closed accounts according to advisors' instructions, validating banking information received, and activating accounts if all the provided information was in good order. As part of my role, I also prepared and filed weekly and monthly reports, ensuring accurate documentation and reporting.
Combining my experiences as an ESL teacher, customer service specialist, and Data Security Admin, I have developed a diverse skill set that includes exceptional communication, problem-solving, organizational skills, and a strong attention to detail. These qualities have greatly contributed to my professional growth and will continue to drive my success in future endeavors.