Customer Service Representative/General VA

Verified

With Timeproof

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

A graduate of Bachelor of Science in Business Administration Major in Marketing Management

Last Active

November 11th, 2024 (2 days ago)

Member Since

July 23rd, 2019

Profile Description

A Proactive Customer Service Representative with 5 years of background experience with an E-commerce/Dropshipping Business. I proactively handle customer inquiries via email and ticket systems such as ZohoDesk, Zendesk, Gorgias, and Freshdesk. Additionally, I provide chat support through social media platforms like Facebook and Instagram. My primary duties include assisting customers with tracking their orders, resolving issues with received products, facilitating returns, and processing order changes, cancellations, and refunds.

2 years ago, I learned about Social Media Marketing through one of my former clients. I was tasked to write, edited, and published content to share on all brand’s company social media profiles and partner channels. Maintained brand innovation and kept abreast of the latest social media trends. Monitor brand-related mentions on all social platforms and engage with readers’ responses to Upgrade to see actual infow, I'm an experienced and energetic Social Media Marketing Manager with almost three years of experience effectively managing marketing projects from conception to completion.