Versatile and results-driven professional with a robust background in customer service, virtual assistance, and CRM administration. Notable experience includes:
CRM Administration:
Successfully maintained CRM stability and optimized usage for Team Minik in real estate.Executed meticulous lead follow-up checks, ensuring CRM functionality and contributing to overall team success.
Virtual Assistance:
Managed the customer-facing side of service accommodations with Inara Stays Limited in Coventry, United Kingdom.Orchestrated monthly performance reports for managed properties and efficiently disseminated tasks to teams.
Scheduling and Operations:
Excelled as a Scheduling Associate for InterCall at West Technology and Communications Services Inc.Proficiently scheduled conferences, provided detailed reports, and supervised operators for smooth call handling.
Customer Service Expertise:
Supported diverse clients as a Customer Service Representative for UnitedHealthcare, DoorDash, WageWorks, and Orbitz.Handled responsibilities from assisting retirees with prescriptions to supporting food delivery personnel.
Key Skills:
CRM Administration, Virtual Assistance, Customer Service, Scheduling and Operations Task Dissemination, Performance Reporting, Multitasking and Prioritization Seeking a challenging opportunity to leverage my diverse skill set and extensive experience for the success and growth of a dynamic organization.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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