Customer Service Manager | Operations Manager

Overview

Looking for full-time work (9 hours/day)

at $11.00/hour ($2,178.00/month)

Bachelors degree

Last Active

November 28th, 2024 (yesterday)

Member Since

June 27th, 2019

Profile Description

Dynamic Customer Service Manager with a proven track record of leading support teams across multiple platforms. Skilled in enhancing customer satisfaction through coaching, training, and development, while implementing operational policies and tracking key performance metrics. Experienced in managing complex issues, optimizing workflows, and driving continuous improvement to deliver high-quality service and exceed targets.
Increased customer satisfaction by 90% through the implementation of a comprehensive training program for agents, focusing on product knowledge, communication skills, and problem-solving techniques.
Boosted Upgrade to see actual info’s Trustpilot score from 1.5 to 4.5 stars by optimizing customer service strategies, improving response times, and consistently exceeding customer expectations, resulting in significantly improved customer satisfaction and positive reviews.
Launched an Employee Recognition Programthat boosted team engagement by 30% through monthly awards, peer-to-peer recognition, and public acknowledgment of top performers.
Introduced a performance-based incentive program, increasing productivity by 25% and reducing turnover by 20% with rewards like bonuses and extra time off.
Personalized employee benefits packages, enhancing satisfaction and retention with flexible work hours, wellness programs, and career development opportunities.
Coordinated team-building and recognition events, improving collaboration and morale.
Expanded health and wellness benefits, reducing absenteeism by 20% and promoting work-life balance.